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Through my previous work experience I have developed outstanding communication skills feeling entirely comfortable with dealing with people at all levels. I have excellent organizational skills allowing me to take on many tasks which I complete with pride an positive attitude. Although happy to work part of a team I am also quite happy to undertake tasks with little supervision. I wish to progress in my career and will undertake any necessary training.

Work History


General manager

Topps Tiles

Over the 8 years, i have set up x stores as well as recruiting a complete store team, providing training to the required company standard, overseeing the merchandising of the store ready for trade, ensuring correct point of sale and having a team that delivered excellent store standards and service from the store's opening day. 

As a Retail Store Manager I have lead teams to achieve and exceed sales and profit targets through inspirational customer service. My track record  in generating sales through developing and motivating the team to maximise customer engagement has been demontrated in my performance and reaching platinum x times in the last x years. 

Key responsibilities; 

• Engaged team to consistently deliver exceptional store standards, great customer service, good operational processes and strong financial controls
• Encouraged and inspired the team to achieve targets and make suggestions to enhance performance which drive results
• Delivered and exceeded sales budget in all areas in the last xxxx 
• Developed a business plan for the store
• Effectively managed the P&L controllable cost within allocated budget in order to affect a profitable performance for the store and area
• Managed and coached colleagues to maximise sales and margin
• Ensured store space and stock levels are managed effectively to maximise sales
• Created a positive and empowering working environment resulting in team retention and a reduction in employee turnover
• Clearly and concisely communicated the business, area and store objectives to the team to ensure they remain well informed of business activity and of their required contribution to those goals
• Conducted regular performance reviews to set objectives and provide coaching and support to deliver results
• Identifed and proactively supported the development of talented individuals to support area succession plans
• Understand the local market conditions through competitor visits, with the purpose of making appropriate and innovative recommendations to drive the business forward
• Overall management of recruitment, training and development of all store personnel


Key achievements

• Strong retail and people management experience from a commercial and customer focused environment

Exceeded budget by xx% in the the financial year 2015

• Proven track record of exceeding sales and profit targets through inspirational leadership, coaching and customer service
• P&L management experience
• Outstanding leadership, coaching and people management skills
• Excellent interpersonal and communication skills
• Commercially aware with the business acumen to keep ahead of your competition and set your store apart
• Energy, drive and a positive can do attitude
• A desire for continuous personal and professional development


General manager

Topps Tiles Ltd

I became a Store Manager in xxx , and for xx years


I I am responsible for a store operating with sales of more than £3.5mil per annum with an online and in store delivery service in excess of 20,000 customers per annum. My day to day responsibilities include:-

  • Staff recruitment and retention - including hiring, training, coaching and engaging staff
  • HR functions - including performance management, following all processes and legal requirements
  • Delivery of Key Performance Indicators - sales growth, home delivery growth, wage control, stock loss control, store standards and staff engagement
  • Managing store events - promotional changes, re-merchandising stock, price changes, date checking, stock takes and staff meetings
  • Ensuring store is legally complaint with all company/legislative checks
  • Providing excellent customer service through the ability to quickly build rapport with customers and calmly deal with any problems


Middlesex University

5 G.C.S.E's 

Hammermsith School

Middlesex University

Training and awards

Fuelling More Growth Award


Available on request