Customer Operations are and have been going through a tough period of time. Regulations, tax reporting, revisions and much more. With everything coming their way there is also a need of decreasing manual processes and be a part of projects concerning Abasec, CRS, the handling of estates, webpage, our forms etc etc. To make this possible without being less scalable we have to be become more efficient. We have to find the processes that take too much of our time, educational gaps and increase the cooperation between departments.
With my background in processes, tax reporting, regulations, Abasec and Nordnet I think I am the ideal candidate for this assignment. I really believe I can revolutionize the entire Customer Operations not just the Swedish department. In my eyes Customer Operations is a rough diamond with tremendous potential.
In my role as Tax & Year-end coordinator I have worked closely with Customer Operations I have a good picture of the processes and educational needs that we have there. I would like to introduce Excel macros, "anythinggoes"-methods and reconciliation in Qlikview to increase both quality and efficiency in the department. As I mentioned before I think there is a need for the entire CO and not just the Swedish department. Even though this position is for Sweden I think its a huge strength for CO to have a person with my solid background both in my skill and my knowledge of Nordnet.
This is of course what I have seen from my current position and I believe we will find more processes or educational needs to work with.
Finally I would like to say that the team today consists of competent people that I believe will thrive under me.