Grant Troxel - Lean Champion, Philips Oral Healthcare
I have worked with Rob in my role in Lean Business Transformation for 3 years, and during that time Rob has been an invaluable partner in training, deploying, and sustaining Lean concepts and methodologies across the business. Rob inherently understands the practical application of Lean for his Project Management Office and often leads by example. He joined his team in the basic and advanced training program I offered to help provide a tangible connection of the concepts to their daily work activities. Once training was completed, he set the standard by launching the tools and refining the methodologies to improve productivity within his group. Rob personally coaches and supports his team to develop as problem solvers, rather than directing their work as the boss, which has been a critically important factor in his success. One of Rob's most effective strengths is his ability to come along side others, and make difficult tasks easy to understand and then lead, by example, to the finish line. In addition, Philips Oral Healthcare Executive Leadership team, of which I am a member, is able to manage a +$1B USD turnover business efficiently due to his deployment of crisply-managed weekly portfolio status reviews. These standups provide an important path for the escalation and resolution of issues that are common within the fast-paced, consumer products industry. His PMO team also does a very solid job identifying dependencies and mitigating risks, at the project level, to ensure that the management team’s attention is focused on the most critical issues affecting the daily operations of the business. Rob is also a strong proponent for the application of Change Management methodologies. During recent organization-wide initiative deployments, Rob created an effective change plan that simply, yet elegantly, took the various teams through replacement of a tool that was a significant part of our Quality Management System (QMS) with zero down time that could have resulted in lost sales and customer frustration due to delayed deliveries. I strongly endorse Rob and his ability to lead teams while embracing and incorporating these behaviors.