Murugan R

  • Chennai Tamil Nadu
  • +919940320036
  • muruganr2009@yahoo.co.in
Murugan R

Team Leader with overall 10 years experience in BPO/Investment Banking

Work History

Work History
Jan 2013 - Present

Team Leader

BNY Mellon India Operations Pvt. Ltd.

Roles and Responsibilities:

Ensure to achieve the SLA and manage the deliverable within the TAT.

Operational level of interview conducted by me to select the candidate.

Setting the goals for employees to achieve the process goals and organizational goals.

Tracking the performance of employees and providing feedback.

Compensation planning to the employees based on the budget allocated to the team.

Training the new joiners.

Troubleshooting user doubts.

Updating the instruction to the user.

Process knowledge check conducted to existing employees.

Motivate the employees by designing the incentive structure for the team, nominating them for recognition and make them to participate in cultural and sports activities.

Maintaining the MIS Reports like(Team performance reports, Employee performance reports, Volume Analysis reports, Attendance and shift allowance reports) and sharing with top level management.

Interacting with the onshore team who were sitting in United States on a daily basis. Maintaining all process related documents and records with controls for audit purpose.

Corrective action implemented based on the audit findings.

Maintaining all BCP related documents.

Completing all requirements of BCP. Sharing the knowledge to employees and creating awareness about BCP.

Finding out the risk in a process and set a control to eliminate that risk and sharing this with employees to create awareness about the risk.

Implementing process improvement ideas and cost reduction ideas for continuous process improvement.

Virtually managing one more team who were in another region.

Achievements:

Individual Contributor award for community partnership for the year 2014

Best Team Leader Award got in Q4 2014 in BNY Mellon.

Received Most Valuable Player Award for my idea which saves cost of $14,760 for my team in Q3 2014.

Best Team Award got in Q4 2013 in BNY Mellon.

Best Team Leader Award got in Q3 2013 in BNY Mellon.

Oct 2004 - Jan 2013

Team Leader

RR Donnelly Document Management Pvt. Ltd.

Roles and Responsibilities:

Ensure to achieve the SLA and manage the deliverables within the TAT.

Tracking the performance of employees and providing feedback.

Motivate the employees by nominating them for recognition and make them to participate in cultural and sports activities.

Training the new joiners.

Maintaining the MIS Reports like(Team performance reports, Employee performance reports, Volume Analysis reports, Attendance and shift allowance reports) and sharing with top level management.

Interacting with clients through email.

Updating the instruction to user.

Troubleshooting the user doubts.

Doing quality check to improve the quality.

Virtually managing the backup team who were in another region.

Achievements:

Runner in RR Donnelley Table Tennis Tournament Championship for the year Sep. 2012.

Runner in RR Donnelley Pool Tournament Championship for the year Sep. 2012.

Certified Mentor at RR Donnelley in the year Dec. 05, 2011.

Get an internal award as Shining Star of Team for excellent team coordination, planning and team metrics in the year Dec. 2011.

Get an internal award as Shining Star of Team for excellent team management and team metrics in the year Dec. 2010.

Get an internal award as Shining Star of Team for excellent team performance in the year Jul. 2010.

Won the RR Donnelley Table Tennis Tournament Championship for the year 2010.

Get an internal award as a Promising Performer for the quarter July-August 2009.

Excellence Award was given by the client after seeing my performance for six months as a Processing Associates, at RR Donnelley.

Twice, I received an internal award for achieving the target given by the company, at RR Donnelley.

Jun 2001 - Sep 2004

Sales Executive

Metal India Corporation Pvt

Roles and Responsibilities:

Selling high quality materials for construction.

Motivate the customers and analyze them to buy high quality metal pipes.

Education

Education
Jun 2007 - Oct 2011

M.B.A (Finance)

University of Madras
Jun 2001 - Oct 2004

B.B.M (Bachelor of Bank Management)

University of Madras

Skills

Skills

Training and Development

Training the new joiners and track their performance to develop their skills

Audit Managment

Maintaining the controls for all records and documents as per the audit guidelines and managing the audit.

Business Continuity Management

Creating awareness to the team how to act in crisis. Document the plan for the process how to recover in a crisis. Conducting different types of mock test as a precautionary steps on a crisis.

Risk Management

Creating awareness to the team about risk. Find out the risk in our process and check the root cause of the risk. Find out the controls for that risk and implement in the process as a best practice.

Project Management

Using the basic awareness of Six Sigma and Lean Awareness skills find out the ways to reduce the expense, improve the production.

Save one man cost by cross utilization and save $14,760 in the year of 2014.

Increase the productivity than the customer expectation by using google search and save the time in the year of 2013.

Attrition Management

Managing the attrition

Team Management

Managing the people and process

Interpersonal, Logical and Analytical

Whenever there is a decision making will implement both logical and analytical skills to get a solution.

Communication Skill

Tamil, English

Working Location Preference

India: Chennai, Hyderabad, Bangalore, Pune

Other Countries: United States of America/United Kingdom

Personal Information

Date of Birth: 6th December, 1983

Father Name: Raghuraman

Marital Status: Single

Sex: Male

Religion: Hindu

Nationality: Indian

Pan card: AOFPM6527B