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University of Wollongong

2006- 2010        Masters Degree

                            Strategic Human Resources Management

                            University of Wollongong in Dubai - UAE

Sep 2002Jul 2006


United Arab Emirates University

2002-2006        Bachelors in Business Administration

                            Business Administration - Marketing Major

                            United Arab Emirates university, Al Ain - UAE

                            Overall GPA: 3.54/4

Work experience

May 2009Present

Customer Service officer

Ministry of Higher Education and Scientific Research
  • Assisted in writing and compiling the required documents for the Khalifa award submission Document.
  • A member of the ISO committee, responsible for writing and reviewing work procedures and implementing the IMS project.
  • Compile, sort and verify the accuracy of data before it is entered.
  • Locate and correct data entry errors, or report them to supervisors.
  • Maintain logs of activities and completed work.
  • Assist in clerical or administrative work
  • Handle and assist customers' inquiries, complaints and feedback.
  • Schedule appointments, and maintain and update appointment calendars.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Ensure policies and procedures with regard to student progression and registration are carried out on all of the functions related to student enrollment.
  • Maintain accurate and up-to-date information on student enrollment.
  • Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
  • Liaising with other administrative staff, academic colleagues and students.
  • Liaising with partner institutions, other institutions, external agencies, government departments and prospective students.
  • Translating official documents from English to Arabic and vice versa
Mar 2013Present

Recruitment Officer

  • Screen applicants for basic compliance with position qualifications, conduct preliminary interviews against requirements and summarizes CVs  as well as prepare shortlists to be submitted to clients or department heads for easier evaluation
  • Ensure all vacancies are filled with the suitable candidates within the targeted time.
  • Schedules interviews and ensure departmental heads give feedback on each candidate
  • Assist in all recruitment formalities for hiring UAE, Expatriate and Clients' employees
  • Provide candidates with interview feedback
  • Draft and prepare employment letters and contracts for selected candidates
  • Support the implementation of the policies and procedures of staff recruitment
  • Receive, sort, and respond to job applications received by the HRDepartment
  • Arrange interviews as per established programs and coordinate with government relations  and general services regarding visa process, accommodation availability and  air ticket booking
  • Check candidates' references and brief selected candidates on conditions of employment  and prepare security clearance using Tarasol
  • Handle all matters related to the recruitment of temporary/casual hires including contacting manpower supply agencies and obtaining security clearance
  • Check and verify the integrity of loaded information for new recruits
  • Meet walk-in applicants, collect and assess their CVs
  • Assist in the preparation of job advertisements for posting in print and on-line recruitment websites such as gulf talent and Abu Dhabi Tawteen Council (for UAE Nationals)
  • Assist in coordinating with third-party recruitment partners in UAE and abroad
  • Assist in the mobilization of staff; coordinate visa requirements, travel arrangements,and hotel bookings
  • Perform other HR duties as needed such as the preparation of training invoices,updating employees personal development plans folder and keeping it up to date and the preparation of training attendance sheets
  • Drafting and preparing internal memos and interview forms.
  • Finding agents within UAE and Abroad to recruit offshore staff.
  • Coordinate with offshore candidates in order to make sure all their certificates are in order.
  • Prepare manpower contracts for new agents.
  • Using linkedin to find suitable candidates.
  • Assisting in Skype interviews.


Jun 2012Nov 2012

Training Executive

International Performance Excellence (outsourced to EIDA)

( I was layed off due to the company's financial problems)

  • Conduct and arrange for ongoing and future trainings and personal

 development classes for employees.

  • Arranging and coordinating trainings and conferences starting from contacting

 training providers until after the training event and preparing a final report.

  • Translating official documents from English to Arabic and vice versa
  • Collect Training evaluation data and create reports with findings
  • Monitor, evaluate, and record training activities and program effectiveness.
  • Offer specific training programs to help employees maintain or/and improve their job skills.
  • Assess training needs through surveys and consultation with managers.
  • Organize and obtain training course materials such as handouts and visual materials.
  • Evaluate training proposals and materials prepared by instructors, such as outlines, text, or handouts.
  • Designing and developing training and development programmes based on both the company's and the individual's needs.
  • Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers.
  • Ensuring that statutory training requirements are met.
  • Preparing a quarterly training report to monitor training KPIs.
Dec 2006Dec 2008

Collections Officer

First Gulf Bank – Retail and Islamic Banking
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Locate and notify customers of delinquent accounts by mail and telephone to solicit payment.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Persuade customers to pay amounts due on credit accounts.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Answer customer questions regarding problems with their accounts.
  • Record information about financial status of customers and status of collection efforts.
  • Trace delinquent customers to new addresses by inquiring at their offices, telephone companies, or through the questioning of their peers or friends.
  • Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
  • Responsible for monitoring and rehabilitation of delinquent and over-limit accounts and minimizing delinquent accounts and contain flow through to the next cycle.
  • Reviewing and recommending enhancements to improve current workflow / processes to minimize manual input and increase operational efficiency.
  • Creating a professional and friendly environment providing fast, flexible and efficient service to customers.
  • Negotiate with customers for win-win situations, particularly nasty or difficult customers.
Jul 2006Nov 2006

Marketing Executive

Interpublic Advertising
  • Coordinating production of promotional materials and designs.
  • Developing marketing plans
  • Meeting with clients and insuring that promotional material meet their needs.
  • Finding prospective clients
  • Proof reading leaflets & booklets.
  • Translating from English to Arabic and vice versa


Other Skills
Hard Working Self Motivated Effectively and efficiently handle multiple, simultaneous, and complex tasks & projects Ability to work under pressure Adaptability and flexibility Enthusiast Fast Learner Strong Technical Skills Problem Solving Skills Planning skills and priority setting Work well in groups Good presentation skills Team leadership skills
Computer Skills
Proficient in Microsoft Office Using and searching the Internet Creating attractive PowerPoint presentations Using Photoshop
Language Skills
Arabic (Mother Tongue) Speaking-Reading-writing   English Speaking-Reading-writing


To obtain a full time responsible and challenging position in Human Resources Management with a progressive company, which offers a professional working environment where my work experience will have valuable application and utilization of my opportunity for advancement while meeting the company's goals.




Photo editing



I'm a Human Resource Management Masters degree graduate with excellent qualifications and a strong desire to excel in my career. I'm seeking to align myself with a company positioned for strong growth. 

The combination of my professional experience and practical knowledge has contributed to my self motivation and my accomplishments. I enjoy challenges and will spend the time and effort it takes to succeed in everything I do.

I am always keen to take on extra responsibility at work. I am trustworthy and hard working. I enjoy being part of a team, but can also work alone and unsupervised. I am a fast learner, handling new skills or responsibilities will not be an issue.