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To secure a professional career with a promising company; where I can utilize my measureable skills, positive attitude, great customer service, and leadership skills for advancement; while maintaining the standard of excellence in congruence with the company’s mission.



Totalview Management/ IEX
Real time Management, coding agents for attendance, training, keeping track of the RTA for agents activities and running adherence reports.
Stromberg Supervisor Payroll systems
Stromberg is a payroll systems in which I utilized for timecard corrections, submitting payroll, run WE reports for total hours work for the week for over 250 agents. Troubleshooting stromberg for when agents was not able to login or receiving errors.
Citrix & VCC
I work within Citrix daily with sharepoints, requesting access thru Citrix for clients and I have mastered the troublseshooting of VCC getting agents back on the phone with systems issues.
Microsoft outooks

Work experience

Jul 2012Present

Business Segment Liaison

Optum- Connextions
  • Coordinate submitting ID request to our client for new hire agent and managers to ensure login access for NH and Re-hires before start of training.Process role changes with client. 
  • Work with Operations Managers and team to troubleshoot system and login issues.
  • Qfiniti Administrative- Submit intake for Qfiniti to add NH, Terminations and Re-Organizations within the company for Call recordings for Quality.

 Administrative  & WF Assistant- August 2012- August 2013 

  • Payroll-process payroll for over 250 employees.
  • Accountable for bookkeeping.
  • In charged for schedule appointments for customers.
  • Responsible for schedule changes for employees (over 250 team members).
  • In charged for data entry and records of employees’ attendance.
  • Responsible for closing payroll considering time cards adjustments and daily records. 
Sep 2011Jul 2012

Office Manager

Galaxy Printing

·Managed a local office, responsible for opening and closing.

·Achieved the location goals promoting a quality customer service within the team.

·Update customer’s information in the systems and preparing documents to start service.

·Responsible for currency handling assuring the balance is right to close the day.

Oct 2008Aug 2011

Small Business Sales Associate

AT&T Corporations

·Assisted members and providers with discount information, eligibility status, along with providing details information of our program with outstanding customer service.

·Answered phone calls and assisted business customers with billing, retention and service inquire.

·Updated customer’s account to process payments via credit cards and check.

·Identified sales opportunity to up-sell customers by probing questions.

Mar 2004Aug 2008

Lead Supervisor

Comcast Communications

·Assisted agents with take over from irate customers coached and developed agents for better productivity and adherence. 

·Identify and rectify core issues within the department in an effort to boost sales and meet monthly quotas.


Aug 1999May 2000

Office Administration


I was awarded a certificate in Clerical and Word Processor, I also had the chance to work as in Intern for the office of Senator Max Cleland with U.S. Representative Joy Jones Keys for this course.