Summary

Retail / Franchise Executive, translating business opportunities into market share. Operational leader, creating rapid growth by enhancing functional efficiencies and maximizing human and capital resource development and deployment. Development specialist, building markets to full potential through expansion of corporately owned locations, implementation of new formats, and franchise growth

Fueled growth from $350M - $800M in 3 years

Sales and operation leader, implementing best practices to improve the customer experience and increase productivity.

  • 50% increase in revenue per transaction
  • $9M revenue increase with roll-out of new product (60% margin)
  • Exceeded 40% market share - yr/yr increase + new store opening every 4 days 

Solutions Strategist, identifying unexplored opportunities.

  • Maximized customer experience (moved satisfaction scores from 78% to 91%)
  • $50M annual volume growth from development of 2 new formats
  • Implemented training and assessment centers - generating promotable candidates for domestic and international markets
  • 30% reduction in recruiting time with 34% yr / yr revenue increase

Work History

Work History
Jan 2008 - Present

President

Randy McKee and Associates

President/Sole Proprietor, Randy McKee & Associates, LLC, 2008 to Present. Successfully launched new products, generating THOUSANDS of prospects through new sales channels. Opened new markets for startup company.

Consultative services for small to mid-sized businesses in the franchise, retail, and service fields. Experienced in unit growth and all phases of "large scale" operations.

Sep 2002 - Jan 2008

Chief Franchise Officer / President Retail Division

Pioneer Services

President RETAIL / Chief Franchise Officer,  Pioneer Services, 2002 to 2008. Led and managed all phases of nationwide retail organization providing financial products, services and education for military families. Accountable for Sales, P&L, Compliance, HR, Training, PR, Marketing, Partnership Relationships, Real Estate, Construction, Facilities, Field Organization for 30 locations nationwide with150 associates generating $180M in annual revenue

Oct 1989 - Aug 2002

SVP Franchising

Blockbuster

Senior Vice President Domestic Franchising, Blockbuster Video, 1998 to 2002. Held full operational, development and fee oversight for 1,000+ franchise units throughout 36 states, D.C. and Puerto Rico, driving 43% growth to$900M.

1989 - 2002

Area Senior Vice President / Zone VP

Blockbuster Entertainment Inc

Area SVP Corporate Stores, 1995 to 1998. Led growth and held full P&L responsibility for $800M, 900 locations and 15,000 employees in 19 states. Selected sites, oversaw new store construction, and set/ensured highest quality customer service, staffing, training, HR management, marketing, merchandising and facilities management. 200% revenue growth. Opened a new location every four days. Regional Director of Operations, 1989 to 1995. Directed all personnel, staff training, operational, and financial activities for 150 store regional territory.

Jan 1977 - Jan 1989

District Sales Manager

Radio Shack

District Management, Radio Shack, 1977 to 1989. Accountable for recruiting, sales, training, merchandising, customer service, loss prevention, quality control, safety, facilities management, and P&L performance for District territories of up to 40 stores. Drove 45% year over year sales growth. Opened 50+ stores and remodeled ~100.

Education

Education

Continuing Education - "Personal Financial Management" Course # FI 201M  GP - 4.0

Certification: CCRR (Certified Credit Report Reviewer)  from The Institute of Consumer Financial Education (ICFE)

Skills

Skills

Multiple

P&L / Strategic Planning / Growth Strategies / Change Management / Consolidations / B2B / M&A Startups / Turnarounds / Restructuring / Policies & Procedures / Negotiations / Cost Control Strategic Partnerships / Multi-site Leadership / Competitive Analysis / Compensation Plans Customer Relations / Sales Management & Training / Market Rollout / Forecasting & Analysis