Retail / Franchise Executive, translating business opportunities into market share. Operational leader, creating rapid growth by enhancing functional efficiencies and maximizing human and capital resource development and deployment. Development specialist, building markets to full potential through expansion of corporately owned locations, implementation of new formats, and franchise growth
Fueled growth from $350M - $800M in 3 years
Sales and operation leader, implementing best practices to improve the customer experience and increase productivity.
- 50% increase in revenue per transaction
- $9M revenue increase with roll-out of new product (60% margin)
- Exceeded 40% market share - yr/yr increase + new store opening every 4 days
Solutions Strategist, identifying unexplored opportunities.
- Maximized customer experience (moved satisfaction scores from 78% to 91%)
- $50M annual volume growth from development of 2 new formats
- Implemented training and assessment centers - generating promotable candidates for domestic and international markets
- 30% reduction in recruiting time with 34% yr / yr revenue increase