Work History

Work History
May 2014 - Jan 2015

Cook / Cashier (Current Employer)

Buddies / Valero 
  • May 1, 2014 - Present
  • Maintain customer service satisfaction, food quality, put-through in sales.
  • Maintain volume of chicken, and food product throughout the day.
  • Communicate with other staff, back of kitchen and front of store tellers.

Take phone orders for both Chicken, and Hunts Brother Pizza maintaining high volume in sales while multitasking; communications through drive-through headset etc

Jan 2014 - May 2014

Sandwich artist / Cashier

  • Jan 2014 - May 2014
  • Maintain customer service satisfaction, food quality, put-through in sales.
  • Manage inventory take-in of food products and properly store items.
  • Maintain your cashier drawer responsibly, count safe at the end of the shift.
  • Communicated well with other employees to facilitate duties throughout the given work day.
Jan 2009 - Aug 2010



 Help Desk Support

teleNetwork (Austin, TX) Position:  TSR L1 Tier III

Worked there from January 12, 2009 - 2011

  • Answered phone calls under pressure of a large queue per call volume.
  • Greeted customers while taking notes in order to reach call goals.

Used the chat system Spark to monitor my team’s progress in a given day. and used the system to evaluate other team mates progress on call as well as used it to chat with other team mates to give approval for repair ticket escalation.

Team leaders: Sarah Leach, Brandon Birckbichler, Carlos Pimienta 

Worked in office, and often from home via VoIP phone  

Oct 2008 - Nov 2008

Cashier/Information (Temp)

Borders Books, Inc.

At Border, Inc my responsibilities consisted of maintaining the daily tasks such as Cashier/Check out for customers. Make Border "Reward" sales/signup's for customers or even upgrades. It was also my duty to make sure the information booth was occupied with an employee to assist customers in locating a certain book; title, author, or product if available to our store. If something was not in stock at out store it was also my duty to use the system per order upon customer request to hold a book once the shipment came in for them. 

Borders was then recently last year I believe bought out by Barnes & Nobles. 

Aug 2007 - Apr 2008

Busser/Host & Prep Chef

Satellite Bistro & Bar

Busser/Host & Prep Chef

Satellite Bistro and Bar (Austin, TX) – August 2007 to September 2008

Managed time and consolidated tasks in a constantly changing environment.

Provided excellent table service and fostered guest satisfaction nightly.

Consistently exceeded sales, labor and loss prevention goals.

Worked on tasks given at hand to maintain the food quality and quantity day by day

I went from working as a front of the house employee to a kitchen staff employee prep-chef position

Nov 2006 - Dec 2006

In-store pizza chef & Cashier

Double Daves Pizza

In-store pizza chef & Cashier  

Double Dave's Pizza (Austin, TX) – August 2006 to September 2007

Recognized for commitment to providing exceptional customer service.

Trained new staff members and supervised all nightly closing duties.

Became a senior staff member through hard work and responsibility.

Maintained responsibility to keep store stocked with sauces, condiments and rolled dough for morning shift leaders 


Jan 2003 - Apr 2005


Lake Travis High School



Computers, Cellular, 3rd Party Devices, Applications

Computers: I am efficient in building computers, repairing, and troubleshooting internet activity and connectivity. I have the experience from working on computers inside and outside my family. Often close friends or relatives need advice for troubleshooting their internet connectivity. These things include having the pleasure of helping for, Intermittent internet connectivity, cell phone troubleshooting, printer, fax, email, and virus control.  I have experience gaming online, and can write 80+ WPM. My knowledge base involves all Microsoft operating systems: Windows 95, Windows 98, Windows 2000, Windows XP, Windows Vista, Windows 7, and Windows 8. Experience with applications or internet connectivity on Mac books or iMacs. Mac OS 9, Mac OSX Snow Leopard, Mac OSX Lion and I can also use Ubuntu and some Linux based OS's. I'm good at diagnosing an issue when I see the problem persist I don't stop until I identify the problem and come to a conclusion/diagnosis.  Virus control: McAfee, Computer Associates, AVG, Norton, Malware bytes, Ad-aware, Web root Renewing license key's  Installation and/or Uninstall  Malware/Spyware detection, and Virus removal Technical troubleshooting known issues  Email protection Cat5E - Repeater - Router Installation: Have some experience running Cat5E through repeaters to external 3rd-party Routers Netgear, Siemens, Westell, Airlink, Belkin    


My objective is to broaden my skills and technique with computers and technology to benefit a more technically advanced skill set and further my education in technology as well as other interest in the computers and network industry. I hope to sharpen my skills with on hands work in internet installation, dish and satellite installs, and troubleshooting on-foot location rather than my history troubleshooting from a remote office.

Best regards,

Ryan Thomas McIlhon

C: 830.613.9989