Proven Track Record of Network and Staff Performance Turn-Arounds. Uncompromising Focus on Internal and External Customer Satisfaction. Dynamic customer-focused leader with over 10-year record of success attaining corporate metrics and building high-performing teams in do more with less environments. Excel at turning around staff and network performance through exceptional strategic planning, tactical execution, and coaching skills. Honored with the an Inaugural Technology Security Award, the Network Operations MVP Award, and numerous Excellence Awards.
* Highly capable leader and coach with a proven history of effective team building and personnel development.
* Diverse telecommunications background in such initiatives as Paging, GSM, iDEN, CDMA, Data Center Operations, and Network/Information Security.
* Maintain a running employee churn rate of less than 5% over the past 10 years, achieving the highest employee satisfaction ratings among peer organization groups.
* GIAC GISP, GSLC Gold, and GSNA certified. (ISC)2 CISSP certified. ITIL v3 Foundation Certification in progress (4Q08).
Specialties: Training and Development * Turnarounds * Coaching * Strategic Planning * High-Performance Team Building * Project Management * Staff Management * Resource Maximization * Process Improvement * Cost Reductions
I have completed a full range of leadership training and development, most notably through Stop at Nothing, Inc. (SELS, HILS, LMS2, LMS3)