8+ years experience in the Information Technology field with the focus on Telecom VAS products for mobile operators.Supervised entire product development life-cycle, from analysis of client needs to prototyping and implementation.Worked on a variety of software projects with major effort in design and development of Telecommunications & Mobile Media software products.Handled presales technical presentations and forecasting project status to all stakeholders.Carried technical on site trainings for customers.



Mobile Technology


Social Media

Data Center

Open Source


Mobile Applications

Mobile VAS


Work History

Work History
Aug 2008 - Present

Service Delivery Manager

Interact Egypt

Role & Responsibilities:

  • Take the lead in the implementation of all VAS platforms for teleco operators.
  • Ensure the QoS is maintained after the service/product is launched.
  • Ensure services are implemented within allocated budgets.
  • Manage services operations and putting together action plans to improve Company’s ability to seize these opportunities
  • Collate handover documentation for any new services.
  • Propose optimization of existing and new services provided.
  • Team/People Management.
  • Handles relationships with multiple customers and builds strong relationships.

Accomplished Projects:

  • Service Delivery Platfrom to deliver content over WAP, SMS, MMS, IVR, WEB request channels
  • IRC like WAP Chat platform for mobile users.
  • Mobile Application (Native App) for iOS, Blackberry, Windows Mobile, Symbian & Android used as a part of a marketing campaign for Enel (largest enery provider in Europe).
Mar 2005 - Sep 2008

Product Development Supervisor

ARPU+ (An Orascom Telecom Company)

Role & Responsibilities:

  • Create/Review and verify Build, Implementation & Integration plans of Mobile VAS products.
  •  Act as technical lead in delivery of Mobile VAS solutions
  • Support and participate in the product software development lifecycle.
  • Deliver both functional and non-functional requirements.
  • Lead and support in transfere of solution to operational/production status
  • Manage all technical documentation including technical project closure and documentation 
  • Conduct technical presentations to customers in conjention with sales executives incorportaing both product solutions and professional services.
  • Perform configuration, installation, tests, analysis and evaluate test results.
  • Support and participate in the acceptance procedures and tests.

Accomplished Projects:

  • SMSC gateway built on top of open source Kannel gateway
  • MMSC gateway built on top of open source Mbuni gateway
  • OTA (Over the Air) client provisioning gateway
  • Mobizone musical WAP portal
  • Content Delivery & DRM Server 
  • YALLA WAP portal 
  • Mobinillife WAP portal
  • SDP (Service Delivery Platform) using Open CDS (Content Delivery Server by Sun’s Microsystems).
Sep 2003 - Mar 2005

Technical Support Engineer

The American University in Cairo

Role & Responsibilities:

  • Administering and managing a Windows Server based domain network
  • Developed the mathematics departement web site

Accomplished Projects:

  • Windows Server Mathematics department Domain network
  • Mathematics department web site


Sep 1998 - May 2003


Faculty of Engineering Cairo univeristy


Aug 2005 - Present


Dec 2011 - Present

Oracle 10g OCP

May 2006 - Present

RH033 & RH133

Linux Plus
Jan 2011 - Nov 2011