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R.L. Michael Montgomery Ii

IT Services - AWS - SA / Virtualization, SharePoint, Process Improvement / Business Analyst


I am an "extremely" driven, insightful and multi-faceted Professional with over 10 years of experience. My love for all things IT / Business encompasses streams from various qualities within IT Services and Business Management/Development. I take pride in my ability to lead/follow and to work with all levels of users and stakeholders. I am looking for environments where the cross-pollination of knowledge between roles is common.

• Process Improvement
• Program Management
• Business Analytics
• AWS - Amazon Web Services
• 5+ Years Fortune 50 Experience
• Excellent Customer Facing Communication
• Budgeting, Forecasting, & Planning
• Key Account Acquisition & Retention (CRM)
• Problem Analysis and Resolution
• Executive Presentation & Negotiations
• Contract Negotiations / Mitigation
• Chance & Risk Management
• Resource Management
• Strategic Alignment
• Leadership Development & Coaching
• Cross-functional Team Leadership
• Business Strategy
• Value Delivery
• Start-ups
• VMware Certified Professional 5.5
• Citrix
• SharePoint
• Cloud Computing
• Governance
• Disaster Recovery
• High Availability, Resource Sharing, Fault Tolerance
• Security

• AWS Certified Solutions Architect - Associate (see Certifications)
• VMware VCP-DVC5 Certified - Install, Configuration and Management (see Certifications)
• Citrix XenApp 6.5 Certified - Administration and Configuration (see Certifications)
• SharePoint 2010/2013 – Configuration, and Administration (see Certifications)
• AWS - EC2, S3, VPC, RDS, EBS, Route53, IAM, etc...
• Workflow - Nintex, SharePoint Designer
• InfoPath 2010/2013
• Windows RDS, LogMeIn and TeamViewer RAS
• Microsoft: Office Suite: Word, PowerPoint, Excel, Visio, Outlook, Project,
• Windows AD, IIS, DNS, MSSQL Server, Window server 2008/2012
• Linux - Apache Web Server (Jr MySQL & PHP)
• Currently Studying: Python; AWS-Developer certification
• Next Cert: AWS Certified Developer

Work experience

Jul 2014Present


EZ Energy(Hybridge)
Owner/Consultant at (1 year 2 months)
Mar 2014Jul 2014

Program Manager/Sr. Business Analyst - Virtual User Computing - Global Services

Program Manager/Sr. Business Analyst-Virtual User Computing-Global Services at (5 months) Global Services Virtual User Compute Program Management¬ PMO and Sr. Business Analyst Drive the execution of assigned programs and projects globally Own and maintain project plans Manage and update project activities and milestones Manage project issues and risks and escalate to the VP, SVP and Director of Virtual User Compute-Global Services. Provide regular status updates Conduct and schedule status meetings Manage programs and projects through all phases of the development life cycle, including initiation, requirements and specifications, design, construction, testing, installation and post implementation Page1 review. Manage risk throughout the project life cycle and makes contingency plans to manage issues that pose risk to budget, time delivery or functionality Determines detailed information requirements of project stakeholders, develops feedback routines to ensure two¬ way communication. Determines requirements for project time reporting, develops a communications management plan, and establishes project status reporting process and cycle Support other program/project management activities(governance, standards, policies and procedures, etc.) for assigned programs and projects 1 recommendation available upon request
Oct 2013Mar 2014

Sr. Business Analyst - Virtual User Computing - Global Services

Sr. Business Analyst/SharePoint Admin-Virtual User Computing-Global Services at (6 months) Work with internal departments and the business facing Account Teams' project managers to develop Citrix requirements, oversee quality delivery of Citrix services for approved business projects, report schedule and execution performance metrics. Prepares definition of functional problems and makes recommendations for Citrix solutions implementations. Track all supported business' Citrix related initiatives and produce weekly dashboards of Citrix teams' deliverables. Define, communicate and coordinate BU testing and deployment for Citrix environment changes for supported businesses. Adhere to appropriate IT policies, including obtaining appropriate approvals. Work with Citrix Team Leads to develop processes, workflows, standards, and policies to ensure the delivery of a high quality services for Citrix Engineering, Administration and Operations teams. Interface with a multitude of stakeholders (all levels); share critical information with colleagues to ensure that procedural information is current and accurate.
Apr 2011Oct 2013


Process Improvement, Business Dev, IT Services, Energy Intelligence
Owner/Consultant(, PgM) at Hybridge Enterprises/EZ Energy (2 years 7 months) Duties include: Liaison and subject matter expert(SME) regarding business to system functionality Developed and executed distribution strategies to optimize service coverage, efficiency and opportunity detection Created business plans and forecasts for clients(power generation) to maximize volume and productivity Identify additional revenue opportunities with new and existing customers Interact with business management and users to conduct a true-up of client profile/analysis +15% in fuel efficiency reserves for Petroleum Burning Power Plants by developing conservation strategies Secured master distribution and branding rights for a number of ground breaking, innovative products Negotiated Preferred Partner Agreements to obtain benefits reserved for less than 10% of the electrical and natural gas procurement industry from leading Retail Energy Providers Regular interaction with business owners, stakeholders, officers and directors Conducted business/user interviews and analysis to identify areas for efficiency/process improvement. Provision of turn-key energy management solutions, including energy profile evaluations, utility restructuring, conservation deployment, itemized smart-controls training, and operational consultation Successfully sold ideas or approaches to new audiences Page2
Jan 2011Sep 2013

Process Improvement Consultant-Business Analytics/development, Program Management

Business Analytics/Development, Program Management, IT Services
Process Improvement Consultant- at Therapy by Design(Hybridge Contract) (2 years 9 months) Project Management, Server/Site Architect, and SharePoint Farm Administrator Accountable for SharePoint Server Farm, Space Systems, Finance, Business Development, Contract Agencies, Therapist and Patient Management Sites Delivered SharePoint artifacts including Setup/Run Book, Technical Design, Configuration Plan & Testing Plan Scheduled, organized, and estimated project deliverables, goals, milestones and conclusions Defined requirements, assigned tasks, planned project lifecycle site deployments Installed and configured Active Directory Rights Management Server(AD RMS) Resolved various AD RMS installation issues. Specifically, rescued previously failed installation of AD RMS which involved determining key installation points in AD and SQL. Performed usability testing Resolved various SharePoint 2010 issues involving functionality, usability, diagnostic errors, configuration problems, user interface, and training issues Deliverables included Farm Topology Visio diagram, detailed deployment/remediation steps, Risks and Issues, and status reports Modify reports to correct longstanding problems Provided strategies based on trend analysis for enhanced documentation management and workflow All reports prepared went directly to stakeholders of corporation
Oct 2012May 2013

Analyst Support, Qa, Shipping

Bank of America Process Improvement, Business Dev, IT Services, Energy
Foreclosures,(Document Execution, Analyst Support, QA, Shipping) at (8 months) Quality assurance of legal documents from foreclosure attorneys in support of the foreclosure process Assisted business operations analyst teams when necessary Guarantee quality assurance in all issues and trends diagnosed Engaged in decision making based on appropriate payment standards and techniques. Determined inconsistencies in transactions to be reported promptly to Production Coordinator Ensure legal documents from title companies, county clerks and internal departments are requested and secured Initialize team development strategies for upper management to increase team efficiency and productivity Perform periodic analysis of foreclosure reviews, investigate questionable data and advise senior staff on current standings and outstanding items Worked with legal and other departments to document foreclosure proceedings Created performance tracking spreadsheets for efficient management, as well as developed team objectives Responsible for special projects and reporting required by investors
Feb 2009Mar 2011

Business Development Executive

Business Development Executive, SharePoint Architect/Dev/Admin at (2 years 2 months) SharePoint Summary: Installed, Configured and Administered SharePoint Foundation 2007 single server- Farm Architecture for Production. Set up Intranet and My Site personal web applications and site collections. Configured web app and site collection settings andsetup corresponding content databases. Defined, designed, and preserved technical and project documentation. Analyzed and documented current processes and workflows. Upgraded SharePoint 2007 to SharePoint 2010. Provided SharePoint 2010 artifacts including Functional and Technical Design, Search Specification Document, Content Migration Plan, Member Sites Architecture, and the Build Plan. Duties include: Performed business analysis to determine business goals and functionality. Implement best practices to create efficient and precise reporting solutions Perform Page3 business analysis activities towards goal of information, data governance including security and compliance related to project initiatives Provide accurate Status reporting and results to overall strategic planning Served as an independent advisor to start-up in business analysis and development Invented energy solutions dedicated to providing commercial and industrial facilities with up-to-the-minute, progressive resolutions to reduce energy expenses for the immediate and future demands Applied strategies to drive representative productivity margins via sliding commission scales
Oct 2004Dec 2008

Network Technician and Splicer

Verizon Enterprise
Tier II Fiber Optic Network Technician and Splicer at Solutions (4 years 3 months) Contributed to the initial launch of Verizon's fiber optic to customer premises project(Fios) by mapping, running, splicing, installing and testing the first systems Responsible for service orders and repair activity of fiber network facilities between and including the CO, backbone hub, customer-serving terminal and customer's premise, as well as installation activity at the fiber hub Daily responsibilities included but where not limited to terminal testing, hub testing, hardware testing, fiber optic splicing and installation- Hub/Branch/Terminal, objective reporting and productivity recording Review and interpret work prints and diagrams according to current practices pertinent to assignment Utilized analysis equipment to locate WAN/LAN trouble and performs network completion tests
Nov 2002Sep 2004

Business Consultant

Representative Services at VarTec Telecom
Business Consultant, (1 year 11 months) Confirmed clients submitted the proper documentation to license their business as a partnership, sole proprietor, fundraiser, LLC or corporate account Assessed the financial concerns of clients and forwarded financial adjustments after verification of the alleged occurrences Loss prevention-fraud, system malfunctions and payout errors Investigated the severity of system malfunctions, theorized possible resolutions, conveyed case research to top management via presentation Constructed monthly systematic " Bug" reports for the project management team Perform the role of Quality Assurance system tester and User Advocate, to better meet users' goals and needs Computer Migration Technician, Warehouse Technician at Nortel Networks
Jan 1998Jul 2000


Partner(Business Intelligence/Strategy, Program Management, Market Analysis, Web Development) at (2 years 7 months) Page4 Extensive use of JavaScript, CSS, and HTML code in implementing custom site branding, specifically extending the capabilities of the user-interface(such as scrolling image galleries and layout changes). Constructed, negotiated and revised memorandums of agreement, letters of intent, NCND, etc. Assisted the founder/CEO work-flow to heighten the companies web presence and overall efficiency/profitability Cold calling, prospecting, presentations, closing and follow-ups with high traffic websites(WCW, TBN,, ect…) Defined requirements, assigned tasks, planned project lifecycle site deployments Recruiting, screening and interviewing of potential employees Provided efficient and accessible support services to 3 clients with over 50+ million web hits a month Provided additional revenue streams for high-traffic websites via affiliate programs and customized services Scheduled, organized, and estimated project deliverables, goals, milestones and conclusions Identified, assessed and minimized project risks to successful project completion Efficiently identified and solved assignment issues, scope control Defined, designed, and preserved technical and project documentation Certifications


Richland College

DeVry Institute of Technology

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