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Work experience


Other Work Experience

Quality Control Administrator--Mitsubishi, Bloomington, IL

Operations Manager--GKC Theaters, Normal, IL

General Manager--U-Haul Corp., Peoria, IL.

Jul 2010Present

Business Freelance-Consultant


Part-time during job search.  Business research for management professionals to enhance business productivity.  Communicate with business professionals. Internet research for businesses of various sizes and complexities. Provide Internet marketing insights for business in advertising and email marketing.  Edit business manuscripts for businesses.  Earned CIM designation from CEO University on Web.   

Oct 1999Jun 2010

Payroll Adm / Analyst


Short-term Disability Adm/Analyst

Verizon, Bloomington, IL2007 to 2010

Orchestrated a wide range of administrative and management responsibilities, such as maintaining short-term disability for two companies within the Verizon footprint. Initiated collection proceedings for overpaid employees. Reviewed daily reports and signed off on 50 to 70 off cycle checks a week. Oversaw STD benefits of approximately 12,000 employees. Maintained active overpayment journal that contained $1,359,326.00 in overpayment collection.

Career Highlights:

§Cut employee complaints regarding payment issues from 20 to 30 a week down to 2 to 3 a week.

§Implemented employee-focused initiatives and demonstrated responsiveness.

§Initiated collection proceedings for overpaid employees.

§Commended by upper management for timely response to timely payment issues.

Current Pay Adm/Analyst

Verizon, Bloomington, IL2004 to 2007 

Analyzed employee checks for accuracy, and adjusted for discrepancies for three companies within Verizon.Selected because of accounting background and the ability to communicate with supervisors and managers.

Career Highlights:

§Authorized to pay employee compensation up to $15,000 per employee (including back pay, etc)

§Commended for prompt response to issues as they arose.

Tax Adm/Analyst/Relocation Specialist

Verizon, Bloomington, IL1999 to 2004

Initiated a research project of the department that resulted in the recoupment of overpaid Federal taxes worth seven million dollars.Administered tax payments and adjustments for four companies in the Verizon footprint. Reviewed unemployment tax assessments, payments, and relocation payments.

Career Highlights:

§Saved the company from overpaid taxes worth $7 million.

§Authorized to make payments to the IRS on a regular basis.


Continuing Education

Readings in Management, Strategic and Business Policy, Strategic Management, International Finance.

American Association of Individual Investors Investment Management and Education.

Computer Software-various Internet and software programs.

Spanish as a Second Language. 


University of the State of New York


University of the State of New York


Illinois State University

One of the World's top rated MBA programs

Member AACSB 

Courses taken:

Legal Aspects of Business Development , Analysis of Organizational Behavior, Advanced Marketing Management, Management of Information Systems, Quantitative Methods, Seminar in International Management, Introduction to Business Research Methods, Advanced Quantitative Methods, Management Accounting, Advanced Human Resource Management, Financial Management, Organizational Theory, Business Problems and Policy

Honors Received:

Lifetime member of Sigma Iota Epsilon - National Management Honors Fraternity

The National Dean’s List of Graduate and Undergraduate Students


Self-motivated, proactive and flexible business administrator with general management, operations management, and payroll experience. Skilled at building productive working relationships and very cost-control conscious. Proven track record of developing and implementing measures resulting in increased productivity, profit margins, staff morale, union relations and significant improvements in customer service.  Highly computer literate with strong knowledge of Microsoft Office and Outlook.

Areas of Expertise

Management: Innovative, shirt-sleeve manager with extensive experience in meeting organizational goals by establishing a climate that creates employee commitment and motivation.

Organization: Logical and highly organized. Excel in prioritizing and completing tasks and meeting budget goals and deadlines without compromising quality or productivity. Extensive project management, budget management, scheduling, and procurement experience.

Communications: Experience interfacing with people of diverse backgrounds, including coordinating tasks with government and contracting personnel.

Client/Customer Service: Excellent negotiation and customer interface skills. Direct liaison to senior management, colleagues and clients.

Computer Skills: Strong knowledge of Microsoft Office—Excel, Access, Word, Presentation software; Internet, Windows 7, SAP, Workbrain, COBOL programming, PeopleSoft, Lotus Notes, KANA, various accounting software packages.



Member, The American Management Association

Member, American Association of Individual Investors


Member, The American Management Association

Member, American Association of Individual Investors

Lifetime Member of Sigma Iota Epsilon - National Management Honors Fraternity


Business Administrator
Investment Analysis
Customer Service