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Work History

Feb 2015Present

Direct Sales Officer - Multi-Products – Credit Cards/ Personal Loans

Ajman Bank
  • relationship building;
  • researching the market and related products;
  • presenting the product or service in a structured professional way face to face.
  • maintaining and developing relationships with existing customers in person and via telephone calls and emails
  • cold calling to arrange meetings with potential customers to prospect for new business
  • negotiating the terms of an agreement and closing sales
  • gathering market and customer information
  • reviewing own sales performance, aiming to meet or exceed targets
  • attending team meeting and sharing best practice with colleagues
Jun 2013Jan 2015

Customer Services Officer

Ufone PTML
  • Providing quality Customer Services
  • Handling Customer Complaints with profound capabilities to resolve them
  • Official Correspondence with and through the Managerial Hierarchy
  • Managing Customer Queries and demands while exercising exquisite command on the product knowledge
  • Managing Quality and Quantity KPIs

Oct 2012May 2013

Relationship Officer

JS Bank
  • To get Accounts and Deposits
  • To finance Car Loans
  • Official correspondence with management
  • Generating end of the day Call reports daily with precision
  • Providing Customer Services with profound command on the Bank policies

Daily Interaction with Customers

Education

20102012

Intermediate of Commerce

Board of Intermediate and Secondary Education
20082010

Bachelor of Commerce

University of Punjab

Certifications

2014

IELTS (International English Language Testing System) 6.5

British Council
2013

● ISO 9000-2001 (International Organization for Standardization) Training.

International Organization for Standardization
2011

● PeachTree Computerized Accounting

Skills

IT
  • Microsoft Office – word, excel, access and power point
  • Compiled and edited comprehensive monthly activity reports
Managerial and Interpersonal
  • Managed a team of three
  • Facilitated staff planning meetings, promoting individual high level of personal achievement
Communication 
  • Reported findings of annual survey to senior management
  • Prepared publicity material for department Open Day
Administration
  • Organized and prioritised personal schedule
  • Implemented a new reporting procedure
  • Arranged meetings with senior management