Rizwan Anjum Muhammad

  • Dubai
Rizwan Anjum Muhammad

Direct Sales Officer

Work History

Work History
Feb 2015 - Present

Direct Sales Officer - Multi-Products – Credit Cards/ Personal Loans

Ajman Bank
  • relationship building;
  • researching the market and related products;
  • presenting the product or service in a structured professional way face to face.
  • maintaining and developing relationships with existing customers in person and via telephone calls and emails
  • cold calling to arrange meetings with potential customers to prospect for new business
  • negotiating the terms of an agreement and closing sales
  • gathering market and customer information
  • reviewing own sales performance, aiming to meet or exceed targets
  • attending team meeting and sharing best practice with colleagues
Jun 2013 - Jan 2015

Customer Services Officer

Ufone PTML
  • Providing quality Customer Services
  • Handling Customer Complaints with profound capabilities to resolve them
  • Official Correspondence with and through the Managerial Hierarchy
  • Managing Customer Queries and demands while exercising exquisite command on the product knowledge
  • Managing Quality and Quantity KPIs

Oct 2012 - May 2013

Relationship Officer

JS Bank
  • To get Accounts and Deposits
  • To finance Car Loans
  • Official correspondence with management
  • Generating end of the day Call reports daily with precision
  • Providing Customer Services with profound command on the Bank policies

Daily Interaction with Customers

Education

Education
2010 - 2012

Intermediate of Commerce

Board of Intermediate and Secondary Education
2008 - 2010

Bachelor of Commerce

University of Punjab

Certifications

Certifications
2014

IELTS (International English Language Testing System) 6.5

British Council
2013

● ISO 9000-2001 (International Organization for Standardization) Training.

International Organization for Standardization
2011

● PeachTree Computerized Accounting

Skills

Skills

IT

  • Microsoft Office – word, excel, access and power point
  • Compiled and edited comprehensive monthly activity reports

Managerial and Interpersonal

  • Managed a team of three
  • Facilitated staff planning meetings, promoting individual high level of personal achievement

Communication 

  • Reported findings of annual survey to senior management
  • Prepared publicity material for department Open Day

Administration

  • Organized and prioritised personal schedule
  • Implemented a new reporting procedure
  • Arranged meetings with senior management