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Work experience

19992009

Sr. Manager, Technical Program Management

Sprint Nextel Corporation

Designed and implemented infrastructure, applications, processes and standards to optimally support an efficient IT operations environment.  Introduced best practices into the enterprise to increase efficiency, reduce application issues and operational cost.

  • Managed staff of 50 application developers, systems administrators, project managers, testers and analysts in the development and management of IT infrastructure, process management, process automation, full lifecycle application development in UNIX and mainframe environments, load and performance testing, and test data management.
  • Directed enterprise wide asset management operations for IT’s financial organization, including managing an annual expense/capital budget of $25+ million and technical programs.
  • Drove strategic planning, design, and implementation of standard processes, infrastructure, tools, applications, and technology to improve operations, cost savings and productivity.
  • Created and introduced best practices to optimize efficiency of IT operational environment.
  • Analyzed and developed processes based on Six Sigma methodologies.
  • Built relationships with executives and stakeholders; monitored vendor costs, quality and delivery.
  • Prepared financial justification for capital acquisitions and negotiated contract terms with vendors.
  • Coached, trained and supervised employee teams; monitored performance and staffing models; focused on building empowered and effective teams.

Key Accomplishments:

  • Generated $43 million in cost savings over 3 years by improving operations, processes, infrastructure, tools, applications and technology enterprise wide.
  • Drove significant change across 15 functional organizations in 10 years.
  • Generated $18.4 million in savings in one year with 3-year ROI of 586% by implementing asset management solution to manage IT investments, audits and compliance.
  • Delivered $5 million in annual return by establishing new test strategy for billing system and $7 million in annual return with new environment to validate scalability of wireless unit’s billing system.
  • Achieved $20 million in savings in one year by leading team to develop enterprise storage strategy.
  • Conceptualized and led construction of 2,800-sq.ft. R&D Lab; produced 500 proof-of-concepts.
19841999

Sr. Manager, IT Systems and Process Management

United Technologies Automotive, Inc.

Built an impressive record of achievement and advancement through a series of progressively responsible positions for this global Tier One Automotive Supplier.

  • Managed manufacturing and engineering teams of 100+ people across 27 countries supporting infrastructure design and management, systems administration (UNIX, Windows, VAX, Prime, and DecNet environments), application development, intranet development, and database administration.
  • Pioneered use of offshore partners in Philippines; opened new global facilities; built infrastructure.
  • Cultivated strong relationships with automotive OEM clients, including Ford, GM, Chrysler and international companies, to develop and offer full-service design, engineering and manufacturing.
  • Established system that integrated graphical data using 2D/3D computer aided design technology.
  • Focused on reducing costs and increasing efficiency throughout the company by introducing new engineering processes and standards.
  • Worked with executives to align information systems and services with overall strategies and budget.
  • Established system and application administration group supporting engineering and manufacturing organizations, customer data exchange functions, and desktop computing environments.
  • Integrated IT functions for wiring, electrical, motor and electro-mechanical engineering business units into a consolidated group.
  • Served as Business Unit Champion leading cross-functional team to identify cost reductions, eliminate redundancies and improve customer service; delivered 30% cost reduction.

Key Accomplishments:

  • Successfully integrated IT functions of Wiring, Electrical, Motor and Electro-Mechanical Engineering business units into a single, consolidated group.
  • Implemented an Enterprise Product Data Management solution for the global dissemination of product and manufacturing information; achieved a first year ROI of 893%.
  • Developed CAD data interfaces with Ford, Chrysler, General Motors, Nissan, Toyota and Mazda, resulting in the award of full-service design contracts.
  • Established an Offshore Applications Development Team in the Philippines to reduce costs and improve application delivery processes, resulting in a reduction in labor expansion costs by 83%.
  • Selected as Business Unit Champion to lead a cross-functional team in the identification of cost reductions and customer service improvement opportunities; team exceeded objectives by 30%.
  • Awarded U.S. Patent #4,935,582 - Splice Enclosure for Electrical Wires.

Education

19901993

Associate of Science, Computer Information Systems

19821985

Associate of Science, Aviation Flight Technology

Skills

Summary of Skills
ORGANIZATIONAL FUNCTIONS: Information Technologies, Operations, Infrastructure Management, Operations Architecture, Research and Development, Testing, Vendor and Contract Management, Asset Management, System Administration, Lab Management, Data Center Management, Engineering, Manufacturing INDUSTRY EXPERIENCE: Automotive, Computer, Financial, Mortgage, Engineering, Manufacturing, Telecommunications AUDIT & CONTROLS: ITIL, IT Service Management, ISO 9000, Sarbanes Oxley (SOX), Asset Management LEADERSHIP ROLES: Senior Management, General Manager, Entrepreneur, International Experience HARDWARE: Desktop, Laptop, Mid-Range Server, Workstations, Virtual Server, Storage, Backup, Printers, Plotters OPERATING SYSTEMS: UNIX (HP-UX, IBM AIX, Sun Solaris), Linux, LAN, Windows SOFTWARE: Microsoft Office, Excel, Word, PowerPoint, Project, Outlook, PeopleSoft HR, HP Asset Center, HP Enterprise Discovery, HP Service Desk, Computer Aided Design, Product Data Management, Configuration Management METHODOLOGIES: Global Program Management, Project Management, Process Design, Process Re-engineering, Decision Analysis, Business and Functional Requirements, Continuous Improvement, Quality Operating Systems (QOS) FINANCIAL MANAGEMENT: Capital Budgets of $50M, Expense Budgets of $21M, Contract Negotiation, Statement of Work Development, Maintenance Contracts, ROI, Project Justification STAFF MANAGEMENT: Managed Direct Staff of 50, Managed Indirect Staff of 40, Managed Supervisors, Managers, Team Leads, Individual Contributors, Subject Matter Experts, Analysts, Application Developers, System Administrators, Application Administrators, Engineers, Designers, Administrative Staff, Global Staff Management LEADERSHIP STYLE: Fact-Based Decision Maker, Builds High Performing Teams, Empowerment, Coaching, Mentoring, Team Oriented, Performance Management, Partners with Key Business Stakeholders, Strategic Vision, Tactical Planning, Fact Based Decision Making, Organization Design and Development, Change Agent, Quality Focused, Establishes Performance Metrics, Monitors Performance Against Metrics and SLA's, Manages Programs and Infrastructure in Multiple U.S, and International Locations

Certifications

Business Process Management Specialist

Association of Information and Image Managers

ISO 9000 / QA 9000 Internal Auditor

International Organization for Standardization

Information Technology Infrastructure Library (ITIL) Foundation

IT Service Management Foundation

Information Technology Asset Manager (CITAM)

International Association of IT Asset Managers

LinkedIn Profile

Creativity

Awards

Published Articles

Summary

Results-driven, strategic leader with a comprehensive background managing business and information technology organizations for global corporations. Proven ability to develop long-term strategic vision and execute plans to achieve operational goals. Align IT initiatives with corporate objectives and industry trends, expertly balancing people, processes, and technology. Anticipate and overcome obstacles, creating innovative solutions to complex problems and issues. Build, mentor, and lead high-performance global teams, establishing collaborative environments and exceeding goals.

Specialties Include:

Strategic Planning • Business Integration • Multi-Site Infrastructure & Operations Management • Application Development • Application Integration & Rationalization • System & Architecture Design • Team Building •  Cost Control • Needs & Outsourcing Analysis • Performance Improvements • Quality Assurance

Recommendations

"Rick demonstrates excellent communication and customer service skills.  He continuously receives positive feedback in this area from his customer base.  Rick is a straight forward, no excuses manager who consistently delivers above expectations.  I have enjoyed having him as a member of my team."

Victor Norman, Director,

IT Enterprise Application Integration

Sprint Nextel Corporation

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"Rick demonstrates leadership by example. He models the behavior he expects from the rest of the team. There were actually several situations where Rick was asked to take on some challenging areas. They included the Service Desk rollout, the variable staffing model initiative, and the creation of a Test Environment Governance Board (TEGB).  In each case, Rick stepped up and worked the initiatives along with his regular job very effectively, with a very positive energy.  We have successfully integrated Service Desk into TEO process and created the TEGB.  As a result, we have been able to continue to meet and exceed our customers expectations in our ability to deliver service. More important is the fact that the team continues to have a positive outlook due to Rick's positive role modeling."

Dale Elmer, Director,

IT Test Environment Operations Sprint Nextel Corporation

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“Rick brings an execution-focused management style to the teams in which he leads. He ensures there are plans in place, that the teams execute and he is engaged and supportive throughout the life of the projects. Rick builds effective working relationships with partner organizations through active and open dialogue. He also extends his leadership capability via effective coaching and mentoring.” Marti Mack - MBA, QA Supervisor Sprint Nextel Corporation Reported to Rick at Sprint

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"Rick is an excellent manager, methodical and effective. Rick sets forth a clear vision for every project and the team always relied on his knowledgeable guidance."

Preethy Thenanchery,

Principal Software Engineer Sprint Nextel Corporation

Reported to Rick at Sprint

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"Rick is an experienced and effective manager in the IT arena. He pays attention to detail, and works to achieve success both directly and through the leading of others. His background allows him to comprehend and speak comfortably in technical environments." 

Keith Trotter,

Application Developer III

Sprint Nextel CorporationReported to Rick at Sprint

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"During my time at UT Automotive, Rick was one of eight managers I assisted. Rick was a strong manager who saw the potential in people and provided them the opportunity to grow. He was skilled at making sure the right people were in the right positions. It was a pleasure to work with and for Rick." 

Michelle Woodyard, Administrative Assistant

United Technologies Automotive

Worked indirectly for Rick at United Technologies

Objective

I am a decisive, results-oriented leader with over 20 years of progressive experience in technology, process, and financial management combined with a proven track record of success in designing, building and rolling out multi-million dollar strategic and tactical IT solutions in complex multi-vendor environments. This combination makes me uniquely qualified to manage a mid-sized to large enterprise organization. I am focussed, results oriented and recognize the importance of ethical business practices. I am seeking a Senior Leadership position.

Interest

PROFESSIONAL

  • Achieving significant results (strategic, tactical, financial)
  • Developing high-performing organizations
  • Improving operational efficiencies
  • Leading high-visibility projects

PERSONAL

  • Family
  • Pets
  • Travel
  • Outdoors (Camping, Hiking, Fishing)
  • Photography