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Summary

Multi-faceted, efficient, and reliable Sales Coordinator Trainer with a strong background in customer service and leadership.  A forward-thinking individual who yearns for personal growth and personal accountability.  Diversified skill sets covering administrative support, client relations, writing, human resources and recruiting, account management, and project management. Excellent interpersonal, phone, and digital communication skills.

Skills

Attention to detail
  • Small details are not seen only with microscopes.  We can see details by stepping back and viewing situations from a bird's eye view.  Every angle must be considered to determine the right action. 
Leadership/Management Skills
  • Starting from early in my career, I have been trusted with duties to manage my coworkers.  My career started in a corporate environment that prepared me to excel in leadership when all the roads and pathways weren't always clearly defined. 
Willingness to Learn
  • I am proud to admit that I have failed as a leader.  These experiences showed me how to objectively look at my actions and think of alternative routes I could have taken.
Professionalism
  • A conscientious go-getter who is highly organized, dedicated and committed to professionalism.  I am hyper aware of not only myself but the other departments that interact with me.
Adaptability/Flexibility
  • Highly adaptable, positive, resilient, patient risk-taker who is open to new ideas and excited my change.
Honesty/Integrity
  • A seasoned professional whose honesty and integrity provide for effective leadership and optimal business relationships.

Work History

Support Training Specialist

Boundless Network
Jan 2017Present
  • Work to make the support coordinator role more competitive by developing the skills of new team members, ensuring the role is occupied by employees who possess all the tools needed to succeed
  • Liaising with managers to determine training needs and schedule training sessions
  • Monitor employee performance and response to training
  • Conduct evaluations to identify areas of improvement
  • Encourage positive attitudes toward daily duties and company culture.

Lead Server / Bartender

Dave And Busters
Nov 2014Dec 2017
  • Promoted to team lead within months of employment
  • Evaluated employee performance, worked with new employees ensuring daily tasks were executed properly, assigned designated sections based on previous sales ratios on end-of-week goals, and resolved employee complaints/concerns
  • Collaborated sales strategy with management and other co-workers at monthly staff meetings
  • Compiled and balanced cash receipts at the end of the day or shift.

Beverage Specialist

World Market
Mar 2014Apr 2015
  • Managed beverage department and day-to-day operations of scheduling employees, stocking product, and  interacting with customers
  • Actively explored and researched new products to gain an edge over competing stores.
  • Process and receive orders from vendors while maintaining strong relationships with them
  • Design and create new and unique marketing campaigns
  • Managed inventory of all beverage outlets and placed purchase orders within an allowed budget 

Recruiting Consultant

Keystaff Inc.
May 2012May 2014
  • Provided current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits for potential employment
  • Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, letting go of employees and administering disciplinary procedures
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
  • Used social media to advertise positions, attract candidates and build relationships with candidates and employers
  • Managed 100+ employees

Certified Trainer

Olive Garden
Sep 2007May 2012
  • Performed under pressure in a fast-paced environment while meeting sales and customer satisfaction quotas
  • Acquired a strong knowledge of basic kitchen and restaurant management, such as supervision, discipline, scheduling, training, accounting, and marketing
  • Led classes over policies and procedures and encouraged an environment that valued strong teamwork
  • Handled cash flow and revenues, prepared change fund, and audited deposits on a daily basis
  • Delegated tasks

Education

Medical Assistant Certification

Sanford Brown College
20102012