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Summary

Multi-faceted, efficient, and reliable Sales Coordinator Trainer with a strong background in customer service.  A forward-thinking individual who yearns for personal growth and personal accountability.  Diversified skill sets covering administrative support, client relations, writing, human resources and recruiting, account management, and project management. Excellent interpersonal, phone, and digital communication skills.

Skills

Attention to detail
  • Attention to detail is a must when working in a position with several moving parts.
Leadership/Management Skills
  • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards
Willingness to Learn
  • Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts
Professionalism
  • Conscientious go-getter who is highly organized, dedicated, and committed to professionalism
Adaptability/Flexibility
  • Highly adaptable, positive, resilient, patient risk-taker who is open to new ideas
Honesty/Integrity
  • Seasoned professional whose honesty and integrity provide for effective leadership and optimal business relationships

Work History

Support Training Specialist

Boundless Network
Jan 2017present
  • Work to make the support coordinator role more competitive by developing the skills of new team members, ensuring the role is occupied by employees who possess all the tools needed to succeed
  • Liaising with managers to determine training needs and schedule training sessions
  • Monitor employee performance and response to training
  • Conduct evaluations to identify areas of improvement
  • Support and mentor new employees

Server

Dave And Busters
Nov 2014Dec 2017
  • Provide excellent customer services that promote satisfaction
  • Follow all relevant health department rules/regulations and all customer service guidelines
  • Check products for quality and correct any problems that keep them from enjoying their meal/drink
  • Take and serve food/drinks orders and up-sell any additional products

Beverage Specialist

World Market
Mar 2014Apr 2015
  • Manage beverage department and day-to-day operations within budgeted guidelines to the highest standards
  • Maintained exceptional quality of all beverage services served to customers
  • Explore and research new international craft beers to buy and sell for the company
  • Process and receive orders from vendors and maintain relationships
  • Design and create new and unique marketing campaigns
  • Managed inventory of all beverage outlets and placed purchase orders as required

Recruiting Consultant

Keystaff Inc.
May 2012May 2014
  • Provided current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits for potential employment
  • Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
  • Used social media to advertise positions, attract candidates and build relationships with candidates and employers
  • Managed 100+ employees

Certified Trainer

Olive Garden
Sep 2007May 2012
  • Performed under pressure in a fast-paced environment while meeting sales and customer satisfaction quotas
  • Acquired a strong knowledge of basic kitchen and restaurant management, such as supervision, discipline, scheduling, training, accounting, and marketing
  • Explained and enforced laws and regulations concerning alcohol consumption, valid identification, and cash handling
  • Handled cash flow and revenues, prepared change fund, and audited deposits on daily basis
  • Reconciled sales slips and cash daily
  • Delegated tasks

Education

Medical Assistant Certification

Sanford Brown College
20102012

Volunteer Experience

Capital Area Food Bank
2012 - Present

  • Sort food salvage in accordance with established procedures
  • Assist with required quality control inspections of sorted salvage

Pets Alive!

2012 - Present

  • Provide animals with basic necessities, including food, water, sanitation and disposal