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Work history

Molina Healthcare

February 2016Present     UT, USA

Medicare Pharmacy Representative

Handle inbound and outbound calls regarding Medicare and Medicaid patients, helping pharmacies, patients and providers with obtaining medications. Handling pharmacy claims, using multiple tools from CVS Caremark, resolve issues with expected response time standards

Google Cloud Platform  

June 2015October 2015     Barcelona, SPAIN

Google Cloud Pre-Sales Specialist

Route potential customer to Cloud Platform Sales Team, helping millions of employees and organizations around the world to“ go Google.” As masters of cloud computing, assist small and large businesses, educational institutions and government agencies discover the wonders of“ the cloud” and work smarter.

Google Apps for Business 

Jan 2015Jun 2015     Barcelona, SPAIN

Google Business Specialist

Responsible for assisting the department lead with administering writing and reading skills. technical information systems such as Provide translation services to Spanish customers when configuring and deploying Google Apps for Business for Enterprise.  Migrate users, groups, and data from legacy systems to Google Apps for Business. Provide end-user training and/or support as required per project scope. Maintain, analyze, troubleshoot performance of deployed solutions.

Apple iTunes Store​

Jan 2015Jun 2015     Barcelona, SPAIN

iTunes Agent

Address billing issues, issue pre-orders, handle any question related to the iTunes Store and their Apple ID via email.


Oct 2011Jun 2014     Barcelona, SPAIN

AppleCare Technical Support Advisor

Handle questions via telephone addressing both hardware
and software related issues, while reporting/escalating issues
through the appropriate channels so the Apple Engineers can
solve bugs.

Ayuntamiento de Adeje

January 2011October 2011  Tenerife-Canary Islands, SPAIN    

Tourism Development Agent Intern

Learned the different objectives, such as economic,
environmental, socio-cultural and political involved in
tourism development. Creating employment - direct and
indirect. As well as Increasing foreign currency earnings,
visitor numbers, spending within the local economy,
income for commercial operators, and economic
development and regeneration.

Aqualand and Siam Park

November 2010October 2011 Tenerife-Canary Islands, SPAIN


Performed the duties and responsibilities of a lifeguard and
how to carry them out in a professional manner. Also carried out surveillance techniques, used rescue equipment, and managed a suspected spinal injury victim.



Knowledge of program files and system files in Windows. Experience with troubleshooting external devices in
Windows and Mac. Basic installation and removal of application in Windows and Mac. Experience with iTunes in Windows and Mac.

Customer service focus and passion for support

Basic understanding of hardware configurations – such as USB vs. Fire-wire. Knowledge of Device manager – (Knowing when something is connected/mounted). Energetic, not afraid to ask questions, making assumptions and exhibit excellent written and oral skills.


Discipline to work remotely from home, or move within
different location and facilities.


Bilingual, Native in both English and Spanish languages, excellent writing and reading skills. Also, speak Italian at a medium level. Provide translation services to Spanish customers when the need arises as well as organize meetings in Spanish.

Eager and willing to learn

Flight attendant duties.  Obtain Pharmacy Technician certification. Medical Coding. Object-oriented programming in Java, Objective C, or C++. Application servers like WebLogic, WebObjects, or any J2EE server. HTTP, HTML, XML, Javascript. Financial systems including credit card processing and ERP. High-volume deployment infrastructure. DRM techniques and/or cryptography.