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Ritu Raj

Senior System Engineer with 5 Years of Experience

Work experience


Aug 2012Present

Senior Test Specialist

As a Module Lead, responsible for Requirement Analysis, Test Plan design, development of Test Cases, test execution, UAT support and implementation of customized Unified Claims Systems (UCS) solutions for new implementations and upgrades for our IBM US customer MetLife Inc.  Responsible for leading a test team in delivering solution to our customer in the Health Insurance sector.  Test new and complex high quality upgrades / changes to clients in response to varying business requirements.  Responsible for managing scope, planning, estimation and tracking and reporting aspects of the project.  Responsible for effective communication between the test team and the developer / customer.  Translate customer business requirements into formal technical requirements and test plan document, establish specific test scenarios, and leading the efforts including testing that culminate in client acceptance of the results.  Perform Functional, GUI, Smoke and End to End testing (as per the requirements).  Report defects using defect tracking tool HP Quality center and discussion on the defect is done in defect Triage calls with developer and business teams.  Perform Root Cause Analysis for any test misses and document the same. Create defect attainment reports for discussion in metric meetings.  Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets quality goals.  Update regression suite as appropriate and update TIDs to capture process changes / updates, if any.  Document Lessons Learned for every project after completion of execution to avoid similar issues faced for that project in future upcoming projects.  Key projects handled so far include TriCare Coordination of Benefits, SilverPop Explanation of Benefits delivery, Health Care Reform (HCR) Functional, HCR End To End (Phase 1, Phase 2 and Phase 3) with On and Off Exchange customers, Current Dental Terminology - 2014 and Production Management tasks.


Jun 2010Jul 2012

Support Services Specialist

DbTrader is an Investment Banking application of Deutsche Bank, Germany. As a Services Specialist: 

Worked as an SME for OPC (batch-scheduling) and Release Management tasks – L2 Level. 

Deployment of Mainframe components into Testing (UAT) and Production environments. 

Release Management – Quarterly, Technical and Special Releases. 

Order Management – Creating IKVs (orders) for Testing and Production installations. 

Change Management – Creating and following-up on RFCs (Request for Change) created for Production Installations (Remedy Global Change Management tool used for this activity). 

Client Interactions – Effective interaction with Release Manager, Release Analysts and developers from Deutsche Bank, Germany on a daily basis. My efforts have been much appreciated by the Client. 

Client Consultation – Consulting Release Analysts on job scheduling. 

Business Critical Events – Consulting client on BCE requirements and ordering the same to the IBM workbench team as per the client’s requirements. 

Interactions with Global Teams – Close interactions with Workbench Team (IBM Germany) and developer team from HCL on a day-to-day basis. Interactions with Release Analysts from across the globe (be it Russia, Spain or Britain, to name a few). 

Analysis and Resolution of Level 2 tickets within SLA time-frame. 

Participation in Project Meetings, giving feedback for process improvements. 

Conducted Knowledge Sharing sessions for fellow Team Members. 

Mentoring and giving Knowledge Transition (KT) to new Team Members. 

Team Size: 3 to 6 

Achievement: Awarded with Certificate of Excellence by the client, thrice, for excellent performance.


B.M.S Institute of Technology, Bangalore


Bachelor of Engineering

Graduated First Class in Computer Science and Engineering in 2010

D.A.V Public School


Higher Secondary


Quality Center
Functional Design
Test Management
Manual Testing
Manual Test Execution
Change Management
Release Management
Functional Testing
Functional Analysis
Functional Requirements
Remedy Ticketing System
Web Testing
Requirements Analysis


AMCAT Certified Proficiency in English

AMCAT Certified Software Engineer - IT Services

AMCAT Certified Creative Content Developer

AMCAT Certified Business Analyst

AMCAT Certified Software Engineer - IT Services