- Bengaluru , India, IN Karnataka
- +91 97425 79000
- [email protected]
DbTrader is an Investment Banking application of Deutsche Bank, Germany. As a Services Specialist:
Worked as an SME for OPC (batch-scheduling) and Release Management tasks – L2 Level.
Deployment of Mainframe components into Testing (UAT) and Production environments.
Release Management – Quarterly, Technical and Special Releases.
Order Management – Creating IKVs (orders) for Testing and Production installations.
Change Management – Creating and following-up on RFCs (Request for Change) created for Production Installations (Remedy Global Change Management tool used for this activity).
Client Interactions – Effective interaction with Release Manager, Release Analysts and developers from Deutsche Bank, Germany on a daily basis. My efforts have been much appreciated by the Client.
Client Consultation – Consulting Release Analysts on job scheduling.
Business Critical Events – Consulting client on BCE requirements and ordering the same to the IBM workbench team as per the client’s requirements.
Interactions with Global Teams – Close interactions with Workbench Team (IBM Germany) and developer team from HCL on a day-to-day basis. Interactions with Release Analysts from across the globe (be it Russia, Spain or Britain, to name a few).
Analysis and Resolution of Level 2 tickets within SLA time-frame.
Participation in Project Meetings, giving feedback for process improvements.
Conducted Knowledge Sharing sessions for fellow Team Members.
Mentoring and giving Knowledge Transition (KT) to new Team Members.
Team Size: 3 to 6
Achievement: Awarded with Certificate of Excellence by the client, thrice, for excellent performance.