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Work experience

Oct 2014Jan 2015

Telemarketer/Customer Service Representative - AT&T Billing and Sales

IBEX Davao

With this campaign, I took care of all customer's questions and inquiries about their At&t subscription. I answered billing concerns as to why bill is higher and provide options to lower down their monthly recurring charge. I also offer promotions and other services of At&t.  

Mar 2014Sep 2014

Telemarketer/Technical Support Representative - Linksys

Concentrix Davao

Based on the  warranty of the device, I resolved all customer's concern about their internet connection. This includes troubleshooting web network making sure wired connection and wireless connection or wifi is up and running. I also offered options if the device is out of warranty.

Sep 2013Jan 2014

Financial Associate - Citibank

Convergys Cebu

Like a typical bank teller, I took care of customer's account and provide customers bank services. I handled bank related transactions like depositing, transfers, payments, check cashing, card related concerns and numerous others.

Nov 2012Sep 2013

Customer Service Representative - Expedia

Aegis People Support Cebu

As a travel agent I took care of hotel, flight, auto and get-away bundle reservations. Likewise I determined all client's worry like retractions, making changes, request, and most uniquely verifying if they are comfortable, satisfied, and safe with their travel. 

Education

20102012

Bachelor of Science in Accountancy

Negros Oriental State University
20052006

Bachelor of Science in Chemistry

Negros Oriental State University

Skills

MS WORD, EXCEL, POWER POINT, GOOGLE DOCS

REFERENCES

Ms. Amarita Rubie Pagaduan

Subject Matter Expert - AT&T Uverse

IBEX Global

Email Add: [email protected]

Contact Number: 09158100169

 

Ms. Lausane Robert Salas

Team Leader - AT&T Uverse

IBEX Global

Email Add: [email protected]

Contact Number: 09175480309

 

Ms. Cherryl  Alvero

Team Leader - BELKIN/LINKSYS

Concentrix Synnex

Email Add: [email protected]

Contact number: (65)93588534

 

 Ms. Aila May Carreon

Team Leader - LINKSYS

Concentrix Synnex

Email Add: [email protected]

Contact Number: 09126218635