Ritchelle Kadusale

Ritchelle Kadusale

Telemarketer/CSR/TSR

Work History

Work History
Oct 2014 - Jan 2015

Telemarketer/Customer Service Representative - AT&T Billing and Sales

IBEX Davao

With this campaign, I took care of all customer's questions and inquiries about their At&t subscription. I answered billing concerns as to why bill is higher and provide options to lower down their monthly recurring charge. I also offer promotions and other services of At&t.  

Mar 2014 - Sep 2014

Telemarketer/Technical Support Representative - Linksys

Concentrix Davao

Based on the  warranty of the device, I resolved all customer's concern about their internet connection. This includes troubleshooting web network making sure wired connection and wireless connection or wifi is up and running. I also offered options if the device is out of warranty.

Sep 2013 - Jan 2014

Financial Associate - Citibank

Convergys Cebu

Like a typical bank teller, I took care of customer's account and provide customers bank services. I handled bank related transactions like depositing, transfers, payments, check cashing, card related concerns and numerous others.

Nov 2012 - Sep 2013

Customer Service Representative - Expedia

Aegis People Support Cebu

As a travel agent I took care of hotel, flight, auto and get-away bundle reservations. Likewise I determined all client's worry like retractions, making changes, request, and most uniquely verifying if they are comfortable, satisfied, and safe with their travel. 

Education

Education
2010 - 2012

Bachelor of Science in Accountancy

Negros Oriental State University
2005 - 2006

Bachelor of Science in Chemistry

Negros Oriental State University

Skills

Skills

MS WORD, EXCEL, POWER POINT, GOOGLE DOCS

REFERENCES

Ms. Amarita Rubie Pagaduan

Subject Matter Expert - AT&T Uverse

IBEX Global

Email Add: amarita.jinx@gmail.com

Contact Number: 09158100169

 

Ms. Lausane Robert Salas

Team Leader - AT&T Uverse

IBEX Global

Email Add: lausanne.salas@mgmail.com

Contact Number: 09175480309

 

Ms. Cherryl  Alvero

Team Leader - BELKIN/LINKSYS

Concentrix Synnex

Email Add: cherryl.alvero@gmail.com

Contact number: (65)93588534

 

 Ms. Aila May Carreon

Team Leader - LINKSYS

Concentrix Synnex

Email Add: aila.marciano@gmail.com

Contact Number: 09126218635