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Work experience

May 2002Sep 2010

Reservation Specialist

Hilton Reservations Worldwide

I made reservations utilizing a unique system with 4 weeks of training to acquire certification. I completed and confirmed reservations  with excellent customer service. I also worked in Group and Tours making mass reservations for large corporations, such as airports, etc.

Oct 2000May 2001

Secretary/Receptionist

Kimco Temporary Employment Services

Responsible for answering phones, accounting, set-up customer files.  This was an engineering company in Temecula, Ca. which I was employed through Kimco Temporary Employment Services.

Education

Jun 1961Jun 1965

High School Diploma

Sierra Vista High School, Baldwin Park, CA

Skills

Customer Service and Secretarial.
I am diversified with several skills, including typing 65+ wpm with accuracy, and 10 key calculator. Advanced Word Processing skills using Microsoft Word and Word Perfect. Also utilize Internet for research.

Summary of Qualifications

I have excellent communication and  interpersonal skills and interact well with customers. I thoroughly enjoy learning new skills and accept challenges. I am a cooperative team worker, as well as work well independently. I am energetic, enthusiastic, and a problem solver. I have a strong worth ethic and work toward Commitment to Excellence.

References

Linda Alexander, Director of Hilton Reservations, Hemet, CA 800-367-5690

Karen Barker, Director of Hilton Reservations 800-367-5690

Certifications

Jun 2002Jun 2014

Horizon Initial Training Course

Hilton Reservations Worldwide
Four weeks of training for making reservations worldwide with Hilton. Participated in Play Role with other students for examples of customer service.