Download PDF

Operations | Recruitment | Marketing | Advertising | Sales | Administration | Intrapreneur | Start-up Specialist | 8+ Years overall experience

☛ Work History

Jan 2016Present

Operations and Recruitment Head

ISBM University | Indian School of Business Management and Administration (ISBM Institute) | BigVacancy.Com
  • Implemented systems and processes to improve efficiency and reduce project costs and duration.
  • Selected by management to head the operational integration of new ERP, LMS and Online lectures system.
  • Created and directed new operations team post attrition of prior high performance team.
  • Lead and mentor the application support team
  • Identify resources for different levels of support viz Level 1, Level 2 and Level 3
  • Define and agree on the service assets that will be treated as configuration items
  • Implement, monitor and manage Configuration management best practices and guidelines
  • Define Configuration Management Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs)
  • Support and serve on internal and external committees, task forces and working groups as needed to ensure continuous process improvements are being made
  • Implemented processes improving quality and on time delivery while reducing past due orders
  • Updated multiple Systems and Policies to increase performance, sales and income at both the Corporate and Field locations.
  • Heading Pan India Operations
  • Heading Internal Recruitment
  • Head and energise core program development
  • Heading franchisee service support- National and International
  • Managing campus placement for students
  • Maintain Lead Management for sales function
  • Designing sales contest for team pan India
  • Coordinating with International Universities for new course introduction and admission process
  • Managing vendors and Negotiating deals
  • Organising training programs for employees
  • Participating and nominating Institute for different awards and conclaves
  • Close look on website up-dation and content addition
  • Online website chat
  • Verifying Blogs and social media content
  • Branding and Promotions
  • Managing E-learning lectures
  • Conducting team appraisals and Pan-India performance appreciations
  • Annual review
  • Corporate Movie and Video Lectures.
Oct 2013Dec 2015

Manager - Corporate Sales

Indian School of Business Management and Administration (ISBM Institute)
  • Lead franchisee service support in Lviv, Ukraine
  • Lead turnkey entrusted with, successfully with expedited business upturning
  • Concept sales, relationship management
  • Providing inputs on industry trends for new product development and product roll-out
  • Forecast and achieve monthly/yearly revenue targets
  • Create and develop motivated sales teams – Conduct team appraisals – Design sales contest
  • New customer acquisition and business development
  • Maintain high level of customer service in coordination with operations and other related teams
  • Coordination to ensure events as per brand standard.
  • Creative yet SEO-sensitive content writing
  • Generate web-effective, web-friendly content development, online marketing, whatsapp marketing, maintain and upscale social media presence with vendor support.
  • Implement hassle-free tele-calling as per call center industry standards, online video-lecture concept deliverance
  • Clout back-end efficacy by revamps leading to handshake between back-end plus business units.
  • Oversaw all aspects of field sales, inside sales, sales training, meetings and conventions. Led a team of 60 sales reps and support staff, monitoring Key Performance Indicators (KPIs), recruiting and training staff, and managing team performance to achieve sales objectives on online management programs programs.
Nov 2010Dec 2013

Regional Manager and Franchise Owner

Universal Concept Mental Arithmetic System (U.C.M.A.S.)
  • Formulate, execute and oversee operationsmarketing activities and budget allocation
  • Create innovative marketing campaigns to upscale business in region.
  • Network better to increase profits and bottom-line profitability.
  • Team hiring, allocation and deriving motivated performance
  • Identify opportunities- develop business proposals- build strategic initiatives and alliances
  • Oversee regional marketing initiatives- evaluation of programs/schemes / incentives
  • Design and development of mar-com material
  • Market research activities- Client database management
  • Client relation management
  • Better structure marketing approaches
  • Ensure profit growth and service expansion
  • Reporting & MIS

☛ Education

20122015

Doctorate in Management Studies (D.M.S.), 2012 - 2015

Indian School of Business Management and Administration

Dissertation topic: Analysis of Marketing Techniques in Bottled Water industry.

20122014

Masters in Commerce (M.Com.), 2012 - 2014

Veer Bahadur Singh Purvanchal University, India

General Masters in Commerce with focus on Management Group

20102012

Master in Business Administration (M.B.A.), 2010 - 2012

Indian School of Business Management and Administration

» Member of Marketing Society

20072010

Bachelors of Commerce (B.Com), 2007 - 2010

University of Mumbai, India

General Bachelors in Commerce with focus on Management Group

Jan 2016Dec 2018

Post Graduate Diploma in Payroll and Payroll Compliance Management, expected December 2018.

National Academy of Indian Payroll
  • Recruitment, Resourcing & Development
  • Personnel & Payroll Management
  • Payroll technicalities
  • Compensation & Benefits
  • Compliance Supervisory and Management
  • Development & Training

☛ Social Volunteer

2011Present

Naandi Foundation

Child education

»Social enterprise »Provides affordable supplementary education »Affordable remedial education »Serving under privileged children »Across 7 states in 6 languages.

2008Present

Pawandham

Social upliftment

»Active role in organizing activities for social upliftment of under privileged children