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Amanda J. diaz

Administrative Assistant


Experienced receptionist and customer service advocate with a sensitive, caring, and professional attitude toward staff, patients, their families, and clients. Seeking a long term position in administrative assistance, where I may actively exercise my passion and drive for excellence in all aspects of customer service.


Highlights & Skills

Articulate and well-spoken
Advanced MS Office Suite knowledge
Seasoned in conflict resolution
Active listening skills
Expert in customer relations
Top notch acquired interpersonal skills from years of
customer service and academic background
Advanced social media and web based skills
Strong verbal and written communication skills.
Detail oriented with the ability to convey
information orally and in writing in a clear and concise manner
Excellent people skills and the ability to understand, build, and maintain positive, supportive working relationships


May 2014Mar 2015

Administrative Assistant/front office receptionist

Psymed Primed Solutions- Psychiatric & Primary care multispecialty clinic
  • Recorded and filed patient data and medical records.Provided administrative support for three physicians.
  • Handled heavy call volume for two medical facilities simultaneously
  • Scheduled patient appointments.Resolved and clarified issues with patient medications and collaborated with local pharmacies.
  • Posted charges, payments and adjustments
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Recorded and filed patient data and medical records.
  • Prepared charged sheets for upcoming day
Jan 2008Jan 2014

Administrative Assistant

  • Managed company phone system and all incoming requests  and needs
  • Scanning files utilizing the Image Now system
  • Research and corrected bad addresses, Medicare denials and appeals
  • ERA posting (electronic payments)
  •   Keyed demos and charges, billed state 52 (appeals) reports, and collections report
May 2007May 2008

Medical Receptionist

Greenville Women’s Wellness Center
  • Managed incoming and outgoing phone calls for the practice
  • Recorded messages, memos, and vital reports and routed them to the appropriate party
  • Scheduled patient appointments
  • Pulled and organized patient files, monitored all incoming data and documents were displaced and returned properly


Jan 2001Jan 2005

Lone Oak High School

High School Diploma

Volunteer & Community Service

2007- 2008 Volunteer Firefighter- East Tawakoni Fire Department

2003-2007 Volunteer Firefighter - Lone Oak Fire Department

2002-2005 my family did foster care with The Bair Foundation out of Tyler

2001 Volunteer Cook & Radiologist- Hopkins County Memorial Hospital