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Summary

Well organised, self motivated, punctual and passionate about building lasting customer relationships. Adept at working to effectively achieve organisational sales objectives in individual and cross-functional team environments. 

Work History

20102015

Manager

TEKKIE TOWN

Equipped with a strategic mindset that facilitates staff, saving in preventative cost efficiency. Scheduling events, managing special customer orders, building a culture of trust and collaboration and value of ongoing trade with communication, leadership and presentation skills.


CORE COMPETENCIES

Preventative * General Management * Team Leadership * Operational Planning

Process Improvements *  Compliance/Audits



  1. Spearheaded various improvement initiatives and improved client response time.
  2. Execute and maintained procedures significantly increasing consistency and quality.
  3. Developed inventory control system in collaborating with company that enriched quality with supplies and order,
  4. Skilled in evaluating employee performance and procedural efficiency to identify opportunities for staff development.
  5. Experienced in generating reports pertaining to activities and presenting 15% increase in sales, within agreed time frames.



20042009

Operations Manager

Drop & Go

An articulate, competent and confident professional, who has an in-depth understanding of business principles.: Working on the scope, budget, strategy and timeliness of the delivery campaign. Under tight deadlines handled demands for multiple projects. Promoted business deliveries, which increased smart time operations and schedules. Making sure the right things are being done, by the right people, at the right time and in the right way. Planned and handled all logistics for contact clients, coordinated signage, safeguarding accuracy of all information and risk assessments. 


Event Planning: Regularly tasked to assist the organisation with setting up logistics and time management up to 100 customers at a time; through the effective arrangement of time and schedules, ultimately eliminating bottlenecks.


AREAS OF EXPERTISE

Communication * Critical Thinking * Problem Solving * Customer Service

 Conflict Resolution* Client Relations





Education

20102015

Courses

Tekkie Town

Basic Product Knowledge * Merchandising Management & Fundamentals of Merchandising * Customer Service * POS Sales Process * Stock Fundamentals * Stock Control * Selling Credit

MS Word, Excel, Navision & Kerridge Commercial Systems  - Self Taught  

1989

Matric

Nelspruit

Afrikaans * English * Biology * Typing * Needlework * Home Economics

Quote

If a man knows not to which port he sails, no wind is favorable.

- Seneca