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Work experience

Jan 2003Present

Team Leader Customer Financial Services

Federal Express Europe, Inc.

Support to the Customer Financial Services Management by leading an assigned Team of CFS Representatives/Agents. Use of processes and tools (coaching, auditing, analysis, performance monitoring etc) to help the Team provide the optimum Customer Experience, deliver flexible and effective Customer related financial transactions, achieve regulatory compliance and minimize control risks to the Company. Identification and recommendation of new processes as well as participation in projects and implementation of new systems/tools in support of the Company objectives.

Oct 2001Sep 2002

Acting Manager Customer Financial Services

Federal Express Europe, Inc.

Support in achieving regional, EMEA & global business goals by effectively managing Customer Financial Services for the assigned operation process. Manage a Team who provide the optimum Customer Experience whilst delivering flexible & effective Customer related financial transactions, use of processes and tools (coaching, auditing, analysis, performance monitoring etc). Ensure the Team correctly utilises systems/processes/guidelines in order to optimise service, achieve regulatory compliance & minimise & control risks to the Company. Participation in projects & the implementation of new processes/systems & tools.

Nov 1999Oct 2001

Coordinator Customer Financial Services

Federal Express Europe, Inc.

Support to the Customer Financial Services Management by leading an assigned Team of CFS Representatives/Agents. Use of processes and tools (coaching, auditing, analysis, performance monitoring etc) to help the Team provide the optimum Customer Experience, deliver flexible and effective Customer related financial transactions, achieve regulatory compliance and minimize control risks to the Company.

Jul 1997Nov 1999

Chief Accountant

Sifalberghi Srl

Responsible of performing diverse and complex accounting duties relating to any aspects of financial accounting and record keeping (Billing, AR and Credit&Collections, AP, Payroll). Support of defined financial compliance and control standards by ensuring all actions are in compliance with internal P&P and all local statutory accounting and fiscal regulations.

Sep 1992Jun 1997

Accountant

Sifalberghi Srl

Responsible of performing defined accounting duties relating to less complex aspects of financial accounting and record keeping (AP and AR). Support of defined financial compliance and control standards by ensuring all actions are in compliance with internal P&P and all local statutory accounting and fiscal regulations.

Education

19851990

Diploma

Istituto Tecnico per il Turismo "Claudio Varalli"

Skills

MS Office package
German
basic knowledge
French
fluently spoken and written
English
fluently spoken and written

Interest

Main interest are:

  • internet
  • technology
  • music
  • theatre
  • books
  • tea
  • running
  • tennis