Customer Support

Online Marketing

Event Planning

Diverse Populations



Public Speaking

Recreation Planning

Community Organizing

Organizational Development

Volunteer Management

Community Outreach


human advocacy, social media, graphic design, leadership, diverse populations, public speaking, storytelling, creative solutions, trail running, surfing

Work History

Work History
Dec 2013 - Present

Marketing Coordinator

Teen Challenge
  • Authoring policies: Online Procedure, Customer Service Protocol, and Social Media Strategy
  • Primary contact for customer interaction and technical support while triaging and managing support queues
  • Forging a marketing strategy which relies upon quality content and authentic engagement
  • Discovering two key failures in customer service interactions and implementing objectives to overcome them
  • Utilizing relentless data analyzation and digital tools to identify effective objectives to reach our goals
  • Optimizing social media presence and creating systems to measure growth
  • Managing campaigns utilizing effective copywriting, graphic design, consistent voice, and brand representation
Nov 2013 - Present


Menlo Park City School District
Mar 2013 - Present

Community Outreach Consultant


Utilizing my skills in community outreach, recreational programming, organizational development, and volunteer management to create effective programs for nonprofits and organizations. I know the value of being a servant leader: cultivating a healthy environment for others to thrive in and attain success.

Jul 2011 - Mar 2013

Director of Junior High

WestGate Church

  • Program Director supervising, training, and developing a team of three staff and fifteen volunteers
  • Pioneering organizational development, training curriculum, and team building to transform program
  • Increasing small group attendance by 300%, thus championing our thematic goal
  • Handling volatile emotional situations with tact: exceeding customer expectation while maintaining policy
  • Continually evaluating competing priorities and deadlines to triage projects and issues in real time
  • Networking to forge collaborative relationships, identify needs, and develop services
  • Marketing for outreach, recreational activities, public service, and fundraising
  • Innovating creative solutions to multifaceted obstacles
  • Recruiting, training, evaluating, and supervising staff and volunteers
  • Providing written material for and editing newsletter, website, blog, social media, and weekly public speaking
Jan 2003 - Jul 2012

Field Staff

Young Life
  • Program Manager simultaneously supervising, training, and developing two separate teams
  • Fundraising $50k annual program budget via email, social media, phone, and in person
  • Developing relevant new programs to reach at-risk communities
  • Preparing and presenting reports to director, boards, committees, councils, and public
  • Liaison between program and public: fielding inquiries and issues via telephone, email, and in person
  • Marketing for outreach, recreational activities, public service, and fundraising
  • Recruiting, training, evaluating, and supervising staff and volunteers
  • Managing multiple complex projects with varying priorities and competing deadlines
  • Research, development, implementation, and analysis of effective growth strategies and training
  • Weekly public speaking engagements translating messages for each specific audience
  • Providing written material for and editing newsletter, social media, print, and public speaking
Oct 2009 - Jan 2010

House Manager

City Of Refuge
  • Program Manager supervising a team of three staff providing care to over twenty children (some with special needs) who had been rescued out of slavery
  • Addressing all health, education, nutrition, and counseling needs
  • Creating program calendar and developing learning experiences for the children and community
  • Presenting reports to founder/CEO, aiding in development of Human Trafficking Prevention Program
  • Operating budget, managing cash flow, analyzing financial data, streamlining expenses for efficiency
  • Liaison between program and public: fielding inquiries via email, telephone, and in person
  • Providing written material for and editing newsletter and blog


Feb 2013 - Present


Antioch School
  • Interpreting (307)
  • Shepherding and Counseling (306)
  • Teaching (305)
  • Keys to Establishment and Expansion (301)
Sep 2006 - May 2008

West Valley College
  • American Race Relations (SOC 020)
  • Marriage and Family (SOC 040)
  • Introduction to Social Psychology (PSYCH 017)
  • General Psychology (PSYCH 001)
  • Psychology of Women (PSYCH 009)
  • Introduction to Ethics (PHIL 003)
  • World Philosophy on Death (PHIL 021)
  • Introduction to Early Childhood (CHS 001)
  • Childhood and Culture (CHS 005)
  • Creative Writing (ENGL 070A)
Sep 2004 - May 2006


Mission College
  • EMT I Clinical Experience (FPT 065C)
  • EMT (FPT 065)
  • EMT Laboratory (FPT 065L)
  • Fire Behavior and Combustion (FPT 052)
  • Fire Protection Equipment and Systems (FPT 053)
  • Building Construction (FPT 054)
  • Hazardous Materials Technology (FPT 056)
  • Fire Protection Organization (FPT 051)
  • Fitness: Fire Agility (PE 004D)



Jon Talbert

Jon has been a mentor and an incredible example as he innovates community outreach. I have learned about community organizing and public speaking as I was privileged to serve alongside him at WestGate. Check out some of the great work that Jon is doing at