Summary

Over the past 11 years, I have consistently demonstrated the ability to transform and develop training teams and content into business-focused assets. My accomplishments include… • Establishing training team members as strategic business partners. • Partnering with business leaders to create people solutions. • Moving content from paper-based to web-based. • Creating international partnerships. • Leading Cross-functional teams. • Developing a broad spectrum of learning solutions for technical, conceptual and people skills.

Work History

Work History
Nov 2005 - Jul 2008

Manager - Training and India Relations

Ascension Capital Group
Develop and align training strategy with corporate vision. Lead team of training professionals to develop people and resources to drive business results. Partner with internal clients (IT, HR, Operations and Client Services) to develop training solutions to meet business and company needs. Create and deliver leadership development programs (soft skills) as part of a corporate curriculum. • Shifted perception of trainers from content managers (development/delivery) to true business partners. • Improved operational readiness (quality, productivity) of new hires by shifting to a competency-based model. • Increased information accuracy and reduced paper costs with the implementation of an intranet. • Improved operational efficiencies through participating in process improvement initiatives. • Facilitated growth in India site through partnerships with India team and organization leaders. • Led Quality Assurance Team for approximately 12 months.
Jun 2001 - Nov 2005

Manager of Division Training

Develop local training strategies to drive operational effectiveness with leaders across key markets. Lead team of training professionals to partner with operations and franchise community to develop people and resources to improve restaurant profitability. Lead cross-functional project teams. Influence key stakeholders to support and execute national training strategy. Contribute to the development of curriculum for restaurant management teams, multi-unit managers and franchisees. • Developed training metrics to track compliance with franchise agreements. • Partnered with Division Vice Presidents to drive importance of training across territory. • Coached training professionals to implement a Certified Restaurant Training system across span of control. • Managed logistics for national manager conferences. • Participated on work team that developed framework for Company extranet. • Managed cross-functional project teams to meet needs of business
Jun 2001 - Jun 2001

Training and Communications Manager

Aegon DIrect Marketing Services
Aegon DMS acquired JCPenney Direct Marketing Services just prior to me leaving.
Aug 1998 - Jun 2001

Training and Communications Manager

JCPenney Direct Marketing Services
Guide team of training specialists and web developers to meet business and company needs. Develop and maintain training curriculum. Partner with operations to develop training for customer service, inbound sales and telemarketing teams. Manage outsource vendor relationships across 4 sites. Serve as training representative for cross-functional teams related to product and system development. • Developed intranet to transition operations to a paperless environment. • Implemented operations initiatives that improved customer retention. • Developed training for multiple channels (classroom and e-learning). • Managed training and communications workflow for CRM implementation. • Recognized as finalist for Coach’s Award (Company’s highest honor).
Jun 1997 - Aug 1998

Communications Instructor

ITT Technical Institute
• Delivered training for written and oral communication • Evaluated student performance and provided guidance for success • Mentored honor society members to improve leadership skills

Education

Education
1995 - 1996

MA

Focus on organizational behavior, change and training and development
1991 - 1994

BA