Improvement  §  Empowerment  §  Innovation

Process  §  Culture  §  Strategy  §  Implementation

Proven innovative and strategic leadership, skilled in developing teams achieving results.  Track record of driving organizational and bottom line improvement in start-up and growth organizations spanning several industries and the globe.

Established acumen in navigating the complex waters of government, regulatory, international, and financial services environments coupled with a history of managing complex large-scale projects, diverse teams, and client relationships.

Demonstrated ability to deliver business translation of large scale goals, in concise plans and strategies.

Core Competencies

  • Team Development & Leadership
  • Business, Operations & Project Management
  • Strategic Program Planning & Budgeting
  • Operations Efficiency & Standardization
  • International Operations & Deployment
  • Matrix Communication & Translation
  • Organizational & Process Improvement
  • Strategic Partnerships & Implementation
  • Technology Needs Analysis & Implementation
  • Large Scale Systems Integration
  • Support |Help Desk Establishment
  • Vendor | Client Management

Work History

Work History
Sep 2012 - Mar 2014

Consultant: PMO, Operations, Business Analysis

Experis IT

ServiceLink (Fidelity) - IT PM III

Establish and implement PMO methodologies for the IT community to ensure projects are delivered on time, within budget, and adhering to high quality standards which exceed customer expectations.

Act as both a change agent and mentor for project analysts and more junior project managers, utilizing depth and breadth of project management methodologies and tools, resource management practices, and change management techniques.

Improve and coordinate effective communication and communication methodologies with all areas of the enterprise where impacts to scope, budget, risk and resources are affected.

Partner with senior management of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise.

Lead multiple cross-functional, high complexity, projects with significant enterprise-wide impact while delivering overall planning, coordination, reporting, resource assignment, and corresponding monitoring of work efforts while continuously identifying resource needs, performing quality review and escalating functional, quality, and timeline issues appropriately.

First Data - IT PM

Delivered project management for migrations, platform, and application development and implementations. Facilitate vertical and horizontal communication to develop and subsequently constrain scope, schedules, budgets, and resources.

Lead client facing communication of project details and technical clarifications as external translation conduit for various solutions across multiple platforms. 

Provided process analysis and business requirements development to support growth, communication, and individual projects underway and on deck.

Key Achievements

  • Managed multiple projects affecting hundreds of clients in thousands of locations and their respective migration efforts while providing reporting and metrics on a variety of platforms and formats in an effort to keep all apprised of progress and resulting revenue gains.
  • Utilized team building and generation of ownership in a highly matrixed and often siloed environment to spur interdepartmental engagement, development, and client intertwined test, implementation, and migration efforts.
  • Engineered process and procedures while developing training documentation in an effort to create scalable on-boarding and training processes.
    Sep 2011 - Aug 2012

    Program Manager | Process Improvement

    Roomlinx, Inc.

    Managed interdepartmental communications and information flow surrounding project planning, product refinement, and product delivery.  Utilized company and technical knowledge to triage faltering processes and provide immediate and long-view solutions for overcoming hurdles.  Provided strategic and tactical contract refinement.  Horizontal and vertical facilitator in development of project scopes, requirements, and constraints with cross-functional teams of colleagues and stakeholders.  Drafted, delivered, and implemented recommendations surrounding improving processes, efficiency, contracts, and best practices through metrics driven research and analysis of existing processes and systems.  Tested and continuously advanced process improvements.  Globally communicated changes and provided applicable training, documentation, and ownership to impacted business units.  Developed process flows, user acceptance tests, and use cases based on requirements, approved wireframes, and functional specifications.  Conducted needs analysis and resource allocation studies to enable greater flexibility, streamlining of processes, and leveraging of human capital resources.  Identified opportunity by understanding and translating current and future client needs via establishment of rapport with current and potential clients.  Delivered technical detail regarding products, services, and equipment during overall duration of project lifecycle and assisted understanding via proven methodologies such as dashboards, impact statements, and ROI analysis.  Contributed to procurement and sales engineering effectiveness by identifying short-term and long-term hurdles, providing information and commentary significant to deliberations, recommending solutions, and implementing directives.  Provided internal and client recommendations regarding improvements by analyzing cost-benefit ratios of equipment, supplies, service applications and change to the same.

    Key Achievements

    • Implemented customized, regularly client facing, technology solutions to boost productivity in the form of collaborative information shares, live file systems, online project management tools and dashboards, and internal and external communications.
    • Originated and subsequently provided technical expertise on system modularization development allowing for streamlined logistics in product delivery and reduction of on-site installation times and error.
    • Provided marketing purchase page flow analysis and development to support increased revenue goals and user level simplicity, affecting over 140 projects past, present, and future for the organization’s largest client.
    • Developed, maintained, and administered first global schedule and project plan, affecting company objectives in all departments and at all levels, creating the foundation for internal and external dashboards, metrics, and milestones.
    • Performed on-site triage and recovery of projects underway around the country, leading to new process and procedures while further improving projects going forward by developing a PM handbook for future project managers.
    • Managed rapid, controlled SDLC and release of primary product, utilizing internal and external requirements analysis, Scrum, Waterfall, Agile and RAD methodologies.
    Oct 2010 - Sep 2011

    Program Manager | Process Change Agent

    Precise Cast Prototypes & Engineering

    Strategically defined, planed, executed, finalized, and communicated program and project objectives while coordinating cross-functional team members and third-party contractors to deliver according to plan.  Developed best practices, process improvements, and documentation regarding plans, associated communications, deliverables, timelines, and milestones, including dependencies and critical path.  Coached, mentored, motivated and supervised team members and contractors via strategic establishment of ownership, influencing positive action, and creation of accountability.  Delivered constant analysis and evaluation of strategic information to make sound business decisions while keeping superiors informed of planning, documentation, hurdle identification and resolution, and process development or improvement.  Generated sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends.   Provided product, service, and equipment technical and engineering information for internal and client questions and requests.  Established and serviced new accounts via preparation of cost estimates by studying blueprints, plans, and related customer requirements and documentation, and consulting with engineers and technical personnel.  Gained customer order and change acceptance by explaining and demonstrating cost reductions and operations improvements. 

    Key Achievements

    • Systematized manufacturing and documentation processes to build a scaleable foundation ready for process and efficiency analysis and improvement efforts in order to pre-frame cloud based technologies to centralize both operational and sales data – growing profits and reducing delays with live data streams.
    • Utilized newly established and traditional data management capabilities to identify, evaluate, and mitigate program risks while presenting solutions rather than problems for overcoming cost and scheduling hurdles to superiors.
    • Developed best practices, process improvements, and documentation regarding plans, associated communications, deliverables, timelines, and milestones, including dependencies and critical path.
    • Delivered analysis of strategic information to make sound business decisions while keeping superiors informed of planning, documentation, hurdle identification and resolution, and process development or improvement. 
    Jan 2008 - Oct 2010

    Vice President of Operations

    R Capital Advisors

    Delivered global logistics direction and oversight regarding business systems, process, billing and accounts receivable, IT, physical assets, marketing, online presence and services, and product development processes.  Administered global forecasting, planning, P&L, ROI analytics and dashboards.  Generated budgets, forecasts, designed and implemented long range strategic planning processes.  Ensured internal and external compliance while analyzing performance, implementing corrective actions, and preventing hurdles.  Established systems, process, strategy, operational documentation, research, analysis, reporting, measurement, implementation, control systems, and personnel development for New Client and Major Institutional Investor marketing campaign.  Provided translation conduit between sales, engineering, client, business, and IT in developing and implementing improvement enhancements to organizational and technology infrastructures, process, strategic planning, and technology.  Constructed New Client and Major Institutional Investor marketing campaign, including systems, process, strategy, operational documentation, research, analysis, reporting, measurement, implementation, control systems, and personnel development.  Spearheaded technology solutions; efforts included outbound calling campaign, email campaign, call center partnerships, internal and external personnel acquisition, internal and external script development, marketing list/database creation, third party bulk email vendors, web site design and content, external website developer  partnerships, MS Exchange Server implementation, Virtual Data Rooms for due diligence and compliance, SEO, SEM, Social Network management, and global user hardware, software, and communications.

    Key Achievements

    • Built internal Project Management Office and surrounding governance, policy and procedure to provide core support to key foundations of the organization, later expanding PMO presence in all facets of the organization to bolster operations and maintain strict compliance adherence in a global and 40% virtual regulatory environment.
    • Piloted global improvements in customer service, operations, processes, policies, procedures, communication, documentation, data logistics, and strategic objectives to generate in excess of $22m of bottom line growth.
    • Directed strategic personnel development, reducing operational costs by 15% via ground up acquisition, training and development, retention, and contract negotiation of over seventy cross-functional team members of various industry and skill backgrounds while continuously increasing ownership and accountability through dynamic analysis of personnel roles, processes, and strengths to create operational leverage.
    • Delivered global logistics direction and oversight regarding business systems, process, billing and accounts receivable, IT, physical assets, marketing, online presence and services, and product development processes.  Capped off efforts by building governance structure for future direction.
      May 2003 - Jan 2008

      Business Operations Manager - Co-Owner

      Off Road Innovations

      Planned and directed all aspects of policies, objectives, and initiatives. Responsible for short- and long-term profitability and growth. 

      Key Achievements

      • Utilized expertise and in-depth analysis of daily business metrics to determine and implement changes to capitalize on opportunities to increase revenue, improve procedural efficiencies, minimize overhead, and grow bottom line. 
      • Spearheaded improvement changes and IT initiatives involving lead development, virtual presence, and marketing campaigns. 
      • Started from scratch, utilized personal capital, attained profitability in 3 years.
      Jan 2002 - May 2003

      Mechanical Engineer | PM

      Shaw E&I

      Implemented and maintained engineering objectives and initiatives. Led product creation, documentation, and improvement campaigns involving cross-functional engineering teams and departments.  Designed, maintained and revised P&ID’s and various databases.  Piloted and completed flow analysis for reference plants.

      Key Achievements

      • Entrusted to provide oversight and operational guidance involving confidential warehousing and development of $33m government chemical demilitarization units for non-stockpile weapons initiative.
      • Developed technologically advanced, global templates and guidelines toward standardization and improvement of project initiation and delegation efficiency.
      • Developed and led organizational strategies for project management and adoption efforts for advanced flow analysis software.
      Sep 2001 - Dec 2001


      Gillette Company

      Designed, developed, and tested all aspects of production line components, equipment, and machinery.  Afforded latitude to work both in and out of pre-established guidelines, utilizing independent judgment to perform and improve job functions, requirements, and quality control metrics.

      Key Achievements

      • PM and Design Lead in automation of Clear Solid Antiperspirant System.
      • Designed, implemented, and managed a three month efficiency increase project regarding process and documentation-centric improvements for quality assurance, systems validations, instrumentation qualifications, and operations qualifications.Cross-functional scope of improvements directly influenced an estimated 5,000 personnel globally.

      Functions & Roles by Industry

      Finance & Financial Transaction Services

      • VP Operations
      • Director of New Client Acquisition
      • Program Manager

      IT & Technology

      • Program Manager
      • Project Manager III
      • Business | Requirements Analyst
      • Help Desk Operations Director


      MSO, Telecom & Hospitality Technology

      • Program Manager
      • Global Product Delivery Lead
      • On-Site Client Delivery Liaison

      Engineering, Manufacturing & Prototyping

      • Program Manager
      • Project Manager
      • Business | Requirements Analyst




      PMP (1863960)

      Project Management Institute

      BS Mechanical Engineering – Summa Cum Laude

      Wentworth Institute of Technology


      Phi Kappa Theta National Fraternity: Brother
      American Jiu Jitsu Practitioners Federation: Instructor
      Tau Alpha Pi National Honor Society: Member by Award
      Tuskegee Airmen Scholarship Foundation: Merit Based Recipient
      Society of American Military Engineers: Member by Award
      A.F. & A.M.: EA