AT&T is a $118.9 Billion Communications Leader with 310,0700 employees, #10 on the Fortune 500 List of US Companies
Advanced through a series of progressively responsible technical and management positions in a dynamic high-growth environment based on demonstrated initiative, technical expertise, problem solving and client relations/communications skills.
Successfully managing an outsource deal for AT&T retail, Iberdrola, Spain. The first part of this deal is to manage the US based part of the company IUSA (RG&E) IREN (Iberdrola Renewables). This deal is 55M over 5 years.
Worked with the transition team and client to produce a strategic IT plan and complete the transition in April of 2013. Handled overall Management and Financial responsibility for the support of this deal and managed a global team.
Headed the support of the entire WAN and LAN client network in the US. Managed and escalated all outage issues to make sure all SLA’s are met or exceeded. Helped the client migrate to a VOIP solution from their current TDM voice systems as part of their network transformation. Worked directly with the sales team in support of client RFP’s or any other client opportunities.
Current client SAT rating 9 out of 10
Supported 150 client locations with 99.99% up time.
SLA attainment of 99.98% over the last 2 years, AR of 99.98% with a target of 96%.