Download PDF

Work experience

Jan '17Current

Project Assistant (Part Time)

Omega Consulting Pte Ltd

Provide Administration Assistance to Technical Team Members

Assist Technical team with validation of Documentation upon Project Completion

Work with Account Management Team to process orders upon valid P.O 

Follow up with supplier to confirm the delivery of goods

Inform customers the expected date for delivery of goods & commencement of services

Assist Management team to prepare quarterly Profits document

Assist with taking down meeting minutes

Work with Technical team to prepare Project Delivery Document 

2015-112016-11

Admin Assistant

I Models Holdings

Handling of phone calls by customers

Forwarding queries to sales team for the requirement of Models

Responding to emails

Filing and checking of paper work

Aug '14Dec '14

Admin Executive

Omega Consulting Pte Ltd

Perform Administrative assistance with Management Team & Client 

Perform Data Entry Task

Transfer Data from handwritten forms from Engineers to Excel Spreadsheet

Created different spreadsheets based on different divisions

Work with Account Management team to provide data as & when required

2013-042013-10

Guest Relations Agent

Ku De Ta Singapore

Anticipate and meet the needs of every guest.

Meeting the expectations of the reception team

Handling all calls at the reception

Handling all duties of the reception, eg.(cleanliness, inventory, walk-ins, reservation calls)

Respond to guest reactions promptly.

Taking guest reservation and following up with the guest in regards to the reservation details.

Attending to guest upon arrival & escorting them to their tables.

Handling and resolving guest opportunities as soon as possible.

Understand Members* & VIP Guests* needs and requirements.

Ensure crowd control at all times in the restaurant.

Giving all our regular members and VIPs the exclusive treatment.

Collect and analyze guest preferences.

Collect guest comment cards to improve productivity, product and service quality.

2012-012012-12

Guest Relations Officer

Bay Hotel Singapore
Job Title: Guest Relations Officer Job Scope Meeting and greeting guests. Reviewing daily arrival, departure and in-house guest list of the hotel. Preparing required amenities for guests. Attending to guest* s inquiries, providing assistance to guest. Logging in daily activities down to ensure all GRO* s are aware of the daily activity in the hotel. Handling all calls made at the reception. Verifying cash and ensuring a smooth handover between shifts. Keeping updated on room status concurrently during shift. Following up with amenities for long-stay guests, ensuring they are comfortable. Ensuring fast check-in and check-out for tour groups.
2009-112010-02

Singapore Khalsa Association
Riverwalk Tandoor@ (*) Job Title: Part-Time) Job Scope: Serving food and beverage. Assisting in bar duties. Setting up restaurant for weekly events. Attending to guest requirements/complaints during events. Ensure there is sufficient food, drinks and amenities for guests during all events

Education

20112013

Bachelor of Business in Hotel & Resort Management

University of Southern Cross, Australia
20102010

Diploma in Travel, Tourism & Hospitality

University of Bradford, UK