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** Expert knowledge and abilities in verbal communication.

** A patient listener who fully focuses on the customer and understands a variety of personalities.

** Organized and detail-oriented; knack for understanding procedures and logistics in sales and customer  service.

** Strong skills in time management, prioritizing tasks,meeting deadlines and surpassing sales quotas..


Communication & People Skills:

** Consistently maintain a positive attitude and enjoy helping people.

** Articulate and very effective working with people of different backgrounds and temperaments.

** Accurately record, remember, and verbally communicate detailed information.

** Exceptional command of the English language with strong written and verbal skills.

** Cooperatively work with others to produce and deliver required work and excell.

Organization & Time Management:

** A problem solver who quickly grasps complex situations and turns them into manageable tasks.

** Produce quality work even when under extreme time pressure and deadlines.

** Proven ability to understand and follow complex instructions to successful conclusions.

** Many years of experience successfully managing and organizing personal time and workload.

** Collaborate in teams to produce quality reports.

Technical Skills:

** Very familiar in the telecommunications industry.

** Very well trained and proven in inbounf,outbound and face to face sales.

** Experienced in building rapport and trust with a potential customer and closing the sale.

** Work with technical vocabularies from a variety of fields.


** 29 time Presidents Club Winner for MCI for top in sales

** Hall of Fame inductee MCI

** 5 time top ten  sales rep of the month for Wyndham Vacation Ownership

** Fortune 500 winner for top sales and service for at&t

Work experience

Dec 2007May 2009

Sales Account Manager


My job was to take incoming customer service calls, handle the customers reason for calling, then review the customers account and offers services such as High Speed Internet, Wireless Phones, Cable TV, Sattelite TV and local and long distance phone services.

Jul 2006Dec 2007

Vacation Ownership Sales Associate

My job duty was to present the product to the customer by building rapport with the customer, discovering what their vacation needs were now and what they would be in the future. Using the information I was given by the client I would present them with a package that would fit their needs and close the sale.

Mar 1994Jun 2006

Senior Sales Consultant

MCI Mass Markets

I held many positions over the 12 year span that I worked for MCI. The main overall position was outbound telemarketing sales of long distance, local phone service, internet, paging devices and cell phones.

Jun 1988Mar 1994

Hospital Corpsman E-5

United States Navy

Was stationed in several different countries during my enlistment. Was responsible for the health of 5.000 crew members and was a member of the emergency airlift team while on board the aircraft carrier USS Independence. Was in Persion Gulf during Operation Desert Storm.


Jun 1993Aug 1994

Courses Completed

Jun 1984Jun 1988

Honors Graduate

Ozark High School