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Work experience


Technical Delivery Manager

Meridian Technologies

Co-manage a multi-year $78 million eCommerce project for Bank of America using a comprehensive Six Sigma DMAIC framework.  Manage end-to-end project work plans across technology groups and vendors.  Direct project phases and activities including resource planning, work breakdown structures, risk/issue management, financial management, implementation planning, testing, training/communication and scope management.

  • Oversee and ensure adherence to standard DMAIC processes in respect to technical project teams, line of business and vendors.
  • Perform vendor management throughout project.
  • Recognized for training and mentoring project managers to enhance their WBS structures.

Project Manager/Manager of Application Development

Managed the software system development and integration of projects through all phases of the project life cycle – analysis, design, development, testing, implementation and post-production support.  Involved in developing all project related documents. Established, tracked and assessed project goals, plans, issues, timelines, action items and budgets using project management tools and methods. Initiated and directed planning, follow-up and other meetings to discuss details of projects. Managed a dynamic team of 15 programmer/business analysts, who were geographically dispersed across international locations including London and India. Collaborated with business managers to identify solutions and process improvements. 

Major Contributions:

  • Created and led an internal team called the Center of Excellence for Content Management to support the content management projects for the entire Investment Management division.
  • Directed the business unit and IT management to determine the top priorities of projects for the year for the Center of Excellence.
  • Managed the content management portion of an integrated project to create an international website.  This was a multi-year project with multi-million dollar budget.
  • Led an 18 month project in workflow automation that resulted in improved tracking and reporting, minimized costs and the elimination over 8,000 hours of manual work per year.
  • Appointed to take over an ineffective 8 month long project which had caused division among IT and the business. Restored positive working relationships and completed the project to the satisfaction the business unit and IT management.

Director Business Recovery Operations

Prepared and executed the plan to implement an organization-wide Disaster Recovery Plan / Business Continuity plan. Utilized prior experience in setting up business recovery plans to create a database to track hardware, software and other business requirements. Presented the plans to multiple offices within company and provided guidance in concepts and procedures.

Major Contributions:

  • Introduced the concept of the Disaster Recovery plan in discussions with manager and expressed concerns for lack of such a plan within the organization, which ultimately led to the creation of the Director – Business Recovery Operations position.
  • Laid the groundwork of the model plan and methodology, which was adopted by 35 other locations across the organization.

Director - National Conversion Center

Spearheaded the project to improve the production process for system-to-system conversions and converting microfilm/fiche to digital images.  Worked closely with the Sales Department in writing proposals and statements of work. Developed cost estimates and maintained project schedules. Provided quality control of deliverables.  Ensured customers received adequate training. Supervised a team of 8 members. Liaised between customers, sales and third party vendors.Major Contributions:

  • Implemented a formal project methodology to ensure projects were completed on time and within budget.
  • Established quality control methodology to successfully turn around the company's progressively deteriorating conversion center.
  • Saved company money and streamlined process of system-to-system conversions by reducing personnel by 45%; outsourced data entry to a Chinese company.

Assistance Vice President

Harris Bank

Prepared and directed plans for integrating the Household Bank Branches into Harris Bank. Assembled a team of 10 people to provide on-going support of the Household Bank branches and developed project plans and performed workflow/productivity analysis.  Worked closely with the branch personnel to develop requirement documents, test plans, training materials/classes and implementation plans.Major Contributions:

  • Avoided incurring costs of $700,000 associated with optical conversion by translating digital images onto microfiche.
  • Minimized courier billing by $34,000.

Vice President - Operations

Directed 3 areas including Branch Operations, IT/Telecommunications Support and the Appraisal Department. Supervised 35 employees.  Defined, approved and managed application changes on legacy systems using project methodology software. Managed various phases of the project life cycle including: feasibility analysis, project prioritization/funding, project charter, statement of work, requirements definition, test plans, implementation plans, training and post implementation support.Major Contributions:Prepared project plans that helped drive the seamless integration of 26 acquired branches.Cut ATM maintenance-related expenses by 30% while simultaneously increasing availability.Decreased annual appraisal expenses by over $337,000 while reducing turn-around time.  Accomplished significant costs reduction by cutting operational staff by 31%.



Loyola University



  • Volunteer speaker on using social media for the job search and recruiting
  • Volunteer event organizer for the Church At Charlotte Employment Network
  • Created  the "Charlotte In Transition Support" website (
  • Former President of two different Toastmaster International clubs
  • Former board member of Beacon homeschool support group

Professional Memberships

  • Project Management Institute - Charlotte Chapter
  • Microsoft Project Users Group (MPUG)
  • Information Systems Audit and Control Association
  • Social Media Club, Charlotte Chapter


Rich Sauser is a business leader with over 20 years of experience that includes the management of multi-million-dollar technology projects and the maximization of productivity, quality and profits for corporations including Bank of America and Morgan Stanley. He is known for his well-rounded business perspective having practiced in the IT and business unit sides as well as operations and audit. Mr. Sauser has a demonstrated ability for quickly understanding and evaluating situations and identifying key issues. His interpersonal skills allow him to facilitate communication, as he is able to understand diverse viewpoints, build consensus, establish relationships and direct multi-location leaders and outsourced/offshore vendors. Mr. Sauser has led entire system development lifecycles and translated complex data to both technical and non-technical groups..

Technical Summary

  • Software: MS Project, HP's Quality Center, Clarity, Mercury Test Director, SharePoint, Informatica, Documentum Suite, Business Objects, Synthesis Publishing Architecture, Sales Asset Manager (Savo), FundStation (Confluence), DBArtisan, SQL Navigator, Control-M/Enterprise Manager (BMC), Falcon (Peregrine), Crystal Reports, BOXI, ERwin Data Modeler; Microsoft Office suite, Visio.
  • Operating Systems: UNIX, Win9x / NT / 2000 / XP, DOS.
  • Databases: Oracle, Sybase, SQL Server, MS Access.


Certified Public Accountant

University Of Illinois

Certified Information Systems Auditor



Graham Tillotson

Rich is an extremely organized and effective manager, and it was a pleasure working with him on Morgan Stanley projects. He brought a great attitude to every meeting and conference call, and he was always very thorough in his work. His contributions to the projects were invaluable and definitely ensured their success.

Bernie Rice

Rich is an extraordinarily insightful, fair, and supportive manager. In addition to his assigned role, he assumes leadership responsibilities whenever he sees a vacuum, organizing department-wide educational and recreational events and creating and leading a Toastmasters' chapter at our Morgan Stanley offices. At the same time, he willingly takes up the slack regardless of the task at hand. His dual goal is always business success and coworker harmony. He brought out the best in me and my co-workers as we faced a variety of challenging projects

April Williams

Rich is a natural leader. People gravitate towards him because he is genuinely interested in them and willing to share his knowledge with others. Rich takes initiatives and ownership for getting things done. There are never problems, just opportunities to make improvements. In business opportunities with Rich, he is dependable, an innovative contributor and a team player. A quick learner with a thirst for learning, Rich showed me creative uses of technology which allowed us to work together even though we're often in different parts of the country. These tools also enabled me to work more effectively and open up new opportunities. Rich leverages his business, technical and people skills to effectively get the job done