Richard Dunphy

Summary

Human Resources, Payroll and Benefit Systems Specialist and Strategic Consultant with expertise in creating business-driven/market-driven HR systems nationwide and internationally. Recognized for creating innovative HCM programs and processes that have delivered strong and sustainable results for recruitment, employee relations, succession planning, compensation, pension and benefits, labor relations, training, organization development, health & safety, time & labor, and Payroll. Experienced in integrating HCM (Human Capital Management Systems) solutions globally and locally. Industry spokesperson on topics of HCM applications and HRO.

Work History

Work History

Senior Solution Consultant

ProBusiness Services Company, Exeter, NH4/00 to 3/01

(Provides payroll, human resource and benefit outsourced services)

Senior Solution Consultant

Proactive external technologist, developing new sales and delivering consultative based sales solutions.

§Consistently provided clients with new ideas and introducing new technologies for improving processes including internet payroll and HR and other support systems utilized for client and employee service.

§Developed new ideas for delivery of HRO services resulting in wins in early stages of sales cycle..

§Conducted business analysis, software and operational review and offered new designs including integration by taking advantage of experience with PeopleSoft and other HCM applications.

Senior Vice President

The Hunter Group

The Hunter Group, Boston, MA11/85 to 5/90(Global Human Resource Systems Consulting Firm)

Senior Vice President – Implementation and Custom development Services

High-performance leadership of NY systems consulting practice, leading integrated benefit systems engagements for clients.

§Designed, Developed and implemented a payroll system for the British Postal System.

§Designed, developed, coded and implemented a call in time & attendance system for Canada’s leading payroll provider reducing cost by 18%, errors by 25% and increasing their customer satisfaction.

§Designed, developed, implemented and provided operational support for a custom development pension administration and record keeping system for a leading Boston Hospital.

§Conducted operational improvement for a major payroll service bureau in areas such as; time and attendance collection, balancing of payroll in combination with the client, reducing time to delivery of the entire payroll through application of best practices.

§Led and had hands-on involvement with a Hunter initiative to support optimization of Payroll systems utilization by payroll service bureaus.

Manager of Technoogy Development & Regional Practice Leader

The Wyatt Company

The Wyatt Company, New York, NY5/90 to 4/92(Global benefits consulting firm)

Manager of Technology Development & Regional Practice Leader

High-performance leadership of NY systems consulting practice, leading integrated benefit systems engagements for clients.

§Benchmarked $7.5 million project that completed on time and within budget by managing the development of defined contribution system with 35 resources and 18 consulting offices contributing to project as design consultants.

§Redesigned the flexible benefits administration system, implemented pension management systems, developed voice response systems and participated in a large number of national marketing activities resulting in significant new business retention.

§Sold new client systems regionally in the areas of defined contribution, defined benefit and health & welfare.

Senior Director Technology

Towers Perrin, New York, NY4/92 to 9/93(Major benefits consulting firm)

Senior Director of Technology

Creative problem solver, developing strategies for justification and implementation of employee benefits outsourcing business.

§Delivered strong and sustainable gains by developing defined benefit service center for Fortune 100 clients.

§Defined the strategy and execution plan for outsourcing benefits administration.

Senior Vice President

Technology Solutions Company

Technology Solutions Company, New York, NY9/96 to 9/98(Major systems integrator specializing in PeopleSoft, SAP and BAAN)

Senior Vice President

Distinguished performance as a PeopleSoft HCM practice leader with responsibility for 125 consultants, and integrating systems across industry segments. P&L responsibility of $36 million in revenues. Directed multiple HCM projects across the company.

§Integrated PeopleSoft HCM with portals and HCM related applications such as financial systems.

§Generated over $3.3 million in additional revenues by successfully orchestrating large-scale PeopleSoft systems integrations with teams of up to 75 members.

§Provided QA, sales support, marketing support, industry and vendor relations for this rapidly growing PeopleSoft HCM practice.

§Organizational driver, bringing over 90% of projects in on time and budget with project size averaging $1.2 million.

Managing Director

Taylor Consluting Resources

Taylor Consulting Resources, Exeter, NH9/93 to 9/96 and 9/98 to Present

Managing Director (9/93 to 9/96)

Successfully managed PeopleSoft HCM implementations by managing teams of client and consulting resources. Cross-functional leadership in a variety of industry segments focusing on development of strategic system plans, needs analysis and definition, vendor reviews for clients and strategic market planning for several vendors.

§Conducted system requirement reviews and vendor selections with clients in many functional areas and industries.

§Lead implementation and participated in planning, system integration and vendor selection including project plan & budget development.

§Managed and participated with cross-functional teams and provided project QA’s through all phases of integration for Payroll/Benefits/HR.

§Multiple hands-on experiences with Pension Payroll in the US, UK and Canada form requirement though design through post implementation optimization.

§Led the design, participated in coding and testing of a pension administration system that is globally marketed.Have done extensive implementation planning for this product.

§Led global optimization and audit for a major automobile supplier’s payroll across 14 (8 countries) regions including areas of South America, Mexico, Canada, Europe and the Pacific Rim.

partner

http://www.ephorgroup.com

EPHOR GROUP, Exeter, NH5/2005to Present(Consulting firm creating value focused on increasing earnings, refining business models, implementing sustainable long-term infrastructure, and create strategic alternatives for value realization for mid-market companies.)

Consulting Partner

Provide services to companies in all stages from early stage & emerging growth to established and expansion stage through declining or underperforming.

§Created value proposition for an HCM supplier in the Employee Performance Management vertical leading toincreased market penetration and existing client retention.

§Implemented a Human Resource Shared Service Center allowing an Oil and Gas Transmission Company to rapidly divest an underperforming asset and rapidly acquire a new business unit placing company in double digit growth.

§Provided product and service expertise in the Human Capital and Human Resource Outsourcing industry for companies under evaluation as prospective business partners or purchase targets and during the acquisition phase.

Managing Director

Taylor Consulting Resources

Managing Director (9/98 to Present)

High profile, senior management position directing the sales, management and hands-on participation with client engagements focused on HR, Payroll and Benefit systems delivery, processes improvement and management.

§Developed HR/Payroll/Benefits information strategies improving corporate performance by aligning strategies with corporate value.

§Delivered implementation strategy, project plans and budgets for HCM integrations. Sourced integration partners.

§Produced and implemented high value added services through Best Practice and metric of services for many payroll clients including payroll service bureaus and HRO providers.

§Integrated all PeopleSoft HCM modules coincidental with development of an HR shared service center focused on significant metrics.

§Led the development of an and hands-on rollout for an HCM rapid vendor independent implementation methodology while deriving significant value for clients through the use of metrics and Best Practices in both an Oracle and PeopleSoft HCM environment.Major focus was rapid acquisition of client payrolls.

§Developed HCM/HRO strategy, conducted HCM/HRO vendor review and selection with client multi-functional teams.

§Provided insights into functions necessary for successful global HCM solutions across the globe.

§Ensured cost/value benefits achieved by liaising with outsourcing vendors in strategic planning, product planning and marketing support.

Managing Director

Taylor Consulting Resources