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Richard Wood

Infrastructure Engineer at TasNetworks


I am a highly motivated and hardworking IT professional with 15 years experience, specialising in systems, implementation and client services. I meet customer demands providing the support and maintenance of Infrastructure systems in an array of complex environments.

Work History


Infrastructure Engineer


• VMware ESX Virtualisation • Windows Server 2008 / 2012 R2 • Active Directory, Group Policy, PowerShell • Exchange, Office 365 and Skype for business • SCCM, SCOM and SCSM 2012 • CommVault Enterprise Backup • NetApp and IBM System Storage N series • Citrix XenApp • McAfee Antivirus and Web Security


Applications Analyst

Aurora Energy

• Investigated and analysed complex problems and recommend to address and ensure effective operations of Aurora's applications or related systems including root cause analysis and trending.
• Provided technical support to the business for applications and systems managed by the Applications Team
• Investigated, recommended, and developed enhancements to the supported systems or related systems
• Assisted in ITIL processes within Incident, Problem, Change and Configuration Management
• Provided 24/7 on call support for critical business applications.


Applications Analyst


I have supported all of the core business applications for Hydro, Roaring 40s, Aurora and AETV including on call work on a fortnightly basis. I have worked closely with the system administrators and software vendors to provide support, software upgrades and change control for the majority of the corporate systems. I also supported the Hydro national electricity market (NEM) applications as these are critical to the business electricity trading and treated with the highest priority. I regularly communicate with clients to ensure they are up to date and are aware of the current status with incidents and change controls.

• Provide 24x7 on call support for high and critical severity applications.
• Internal promotion from the Helpdesk to Desktop to Applications.
• Installing/upgrading software and related products in conjunction with Systems Administrators under change control.
• Completion of multiple projects including various Citrix applications and the main Hydro server room hardware upgrade.
• Monitor system resource usage ensuring satisfactory application performance.
• Recommend changes to improve performance and implement.
• Resolve all issues/problems relating to usage of applications.
• Fault analysis, rectification and to provide root cause analysis to senior management.


Desktop Support consultant


Onsite client desktop support for Roaring 40s, Hydro Tasmania head office and Aurora Energy. I had performed very well in the role before being promoted to work in CGIs application team.