Work History

Work History
2012 - Present

Director of Client Services

The Nielsen Company

Drove revenue growth with account sales of $12M+, exceeding target by 45% within the first 12 months.

Overcame existing roadblocks and create a breakthrough product to meet a key customer’s needs, resulting in$400K of incremental 4th qtr. revenue.

Implemented cutting edge technology to aggregate, refine, and organize data to make it highly usable for the customer to drive strategic marketing decisions.

2009 - Present

Executive MBA Adjunct Professor

Additional Experience
2010 - 2012

Business Consultant & Advisor

Independent Contractor

Negotiated needed budget from clients. Conducted confidential engagements to provide clients with thorough enterprise assessments and implementation of top- and bottom-line growth strategies and tactics.

Assisted client in analyzing and implementing a business opportunity in the franchise food industry. Assisted a client in analyzing a possible business opportunity in the Home Health Care industry. 

Uses the customer experience as an overriding guiding principle.

2006 - 2010

President / Owner

Prairie Rose Winery, Inc.

Achieved revenue growth of at least 50% per year for the first five years of new business venture, resulting in an average revenue growth of 73% for first three years.

Nominated for Greater Kansas City Chamber of Commerce Small Business of the Year in 2007 and 2008.

Established customer service personalization strategy to produce immense customer loyalty and viral effect leading to 60% repeat customers.

1996 - 2006

Director of Strategic Planning & Business Development

Sprint PCS

Directed strategic planning and competitive analysis for a $6.5B business area. Reported directly to executive team of Fortune 50 company, leading monthly boardroom meetings with benchmarking, scorecarding, strategic planning, business case planning, marketing plans, while owning overall divisional plan.

Identified product issues leading to product improvements and increased client satisfactionsuggesting viable improvements daily.

Recommended ideas to the President of Fortune 50 company, with 8 concepts approved to be taken to market with a projected positive impact of nearly $1B in the first 5 years

Led team of 12 to win $280M of bandwidth, determining future market demand using real options valuations and "gamification" theory.

Designed and implemented a "Collaboratory" to identify and incubate new products and businesses, leading projects with world-class innovation companies IDEO and Eureka Ranch.

Created and directed the prioritization process of over 450 development projects with a budget of $300M through a VP steering committee.

1989 - 1996

Senior Manager/Consultant

Anderson Consulting

Managed teams of 12-40 people through all phases of projects from Proposals, testing to Implementation.

Helped organizations optimize investments, transform capabilities and achieve greater business value from information technology through business process improvement and systems development. 

Education

Education