Download PDF

Work experience

Feb 2004Jul 2009

Air Operations Manager

Uniworld River Cruise / Travcorp USA

- Overseen various projects for company proprietary reservation systems Tropic and Longitude.

- Automated air booking process with third party solutions to reduce overhead by 50%.

- Customized Amadeus Auto PNR product to replace outside contractors to further reduce overhead by $60,000 annually.

- Reduced air cost by 10% by implementing auto bump-down system.

- Performed cost-analysis for annual brochure publishing, as well as special promotions.

- Provided air-related supports to a call center of 40 employees on a daily basis.

- Committee member of Travcorp Worldwide Air Specialist Team.

Feb 2003Jul 2003

Marketing Manager

C & H International

- Conducted B2B marketing campaign to promote proprietary online booking engine FareGenie.

- Granted GDS access to independent sub-agencies.

- Designed workflow and monitored progress of negotiated fare loadings.

- Evaluated third-party booking engines including Patheo and OpenFare.

Apr 1997Nov 2002

Branch Manager

Gateway Travel and Tours

- Recruited, coached and motivated 12 team members in a successful air ticket wholesale center.

- Assisted team members with complex pricing and ticketing issues on daily basis.

- Provided support to travel agent clienteles; including air contract interpretation, fare rule, routing, co-share flight and domestic add-on.

- Monitored web access of FareLogix fare search engine by travel agents.

- Set up new accounts by preparing credit agreement, payment guarantees and welcome packages.

Jul 1996Mar 1997

Management Trainee

Renaissance Hotel International

- Completed a nine-month management training program.



Highly skilled project manager with strong focus on software applications in the travel industry. 

Twelve years of managerial experience in high-volume air operations for major consolidators and multinational tour operators.


Technical Skills: - Certified ARC Specialist, proficient in ticketing procedures and fare structures. - Advanced knowledge of GDS/CRS formats, native functionalities and enhancements. - Hands-on experience with Amadeus, Apollo, Worldspan and Sabre. - Extensive software evaluation, application testing and bug reporting. - Experience with SQL fare database, booking engine and ATPCO fare filing. - Proficiency with system integrations including proprietary reservation system, air booking engine, GDS/CRS, ARC report and back office accounting. - Researching available technologies to improve work performance. - Other IT skills including Windows, Unix, XML, HTML, MS Office and Visio. Management Skills: - Self-motivated and possesses strong analytical thinking and problem solving skills. - Excellent management skills in meeting deliverables and milestones. - Identifying bottlenecks and designing improvement. - Creatively adapt to business-environment changes. - Conducting brainstorming session to achieve optimal results and strengthen team spirit. - Streamlining work process and quality control procedure to achieve high-accuracy operations. - Develop strong working relationships with third-party solution vendors and in-house developers. - Manages all escalations for technical related matters from implementation to go-live.