Work History

Work History
Nov 2008 - Present

Support Specialist in ISL

Willow's Way, Org

ISL = Independent Supported Living Work with two gentleman with Developmental Disabilities who each need 24/7 care to live in and maintain an apartment and be actively integrated into their community.

Help them with their routine tasks of shopping, cooking, cleaning, taking medications, transportation, socializing within the community, mentor their attitudes, be observant, and maintain records and reports for Willow's Way and Missouri state agencies. Must also remain current on all training and certifications.

In a short time, both individuals began bonding with me to a far greater degree then they were to others, who had been with them far longer.

Because of my passion for making a difference and abilities and prior experiences in dealing with people with integrity and empathy; I find that dealing with these two individuals stretches my abilities and insight to even further enhance my customer communication skills and patience.

Jun 1986 - Jan 2002

Sr. Field Service Engineer

Applied Biosystems, Inc.

Maintained total territorial accounts activity for installations, repairs, maintenence, training, contract sales, sales support, customer goodwill, consultation, asset and time management, weekly activity and expense reports.

Maintained total territorial accounts activity for installations, repairs, maintenence, training, contract sales, sales support, customer goodwill, consultation, asset and time management, weekly activity and expense reports Received sales achievement award after first four months in a competition.

I have the ability to understand and simplify complex topics and train others' in ways suited to their understanding. Have excellent mechanical and problem solving skills. Have excellent customer skills, especially those presenting difficult challenges. Great at conflict resolution, building and restoring customer goodwill, and creating imaginative solutions to complex situations and pulling together a team to utilize all resources to see it through.

Education

Education
1978 - 1982

AA

St. Louis Community College

Interest

Hobbies / Activities:

Dog Training, Training customers, Training people with disabilities. Working on cars; anything mechanical. Repairing/upgrading computers. Helping/training/inspiring others. Photography, hiking w/dogs, dog carting and training

Favorite Authors:

Mark Twain, Sherwood Anderson, Deepak Chopra, M. Scott Peck,

Favorite Books:

Tom Sawyer, Huckelberry Finn, Our Town, Denial of the Soul,

Favorite Quotes:

"Today is the best day" "Do unto others as you would have them do unto you" "The glass is always half full" "Yesterday is but a memory, Tomorrow is only a possibility, Today is all you have"

Athletics:

Play Tennis, running, working out, hiking Watch football, some Olympics, NASCAR