My consulting and coaching practice focuses on helping people, companies, and organizations change and improve in ways that improve their lives, businesses, and relationships. I design and guide the development of transformational customer and employee experience strategies. I also offer intensive programs as well as ongoing consultation to business, HR, learning, and talent development professionals for achieving improved results from learning initiatives, meetings, and events. I am a co-author of the original Six Disciplines of Breakthrough Learning: How to Turn Training and Development into Business Results (Pfeiffer, 2006) and an accomplished facilitator and presenter at regional and national meetings. I co-founded the Chicagoland Chief Learning Officer Group (CCG), a think tank of corporate learning and talent development leaders which meets quarterly in Chicago. I have taught Strategic Thinking for Executive Leaders at the Lerner Business School of the University of Delaware.
Before starting my own consulting and teaching practice, I served for five years as Senior Vice President of the Fort Hill Company, focusing on the transfer and application of learning in corporate training and development. Prior to Fort Hill, I founded Epotec, Inc., a privately-owned Internet software and content company, which developed and delivered a new genre of interactive health and wellness tools and services primarily through national healthcare and employee assistance programs.
I am a licensed clinical psychologist and co-founded and directed the Delaware Family Center, a private multidisciplinary mental health practice; Pace, Inc., a private outpatient substance abuse treatment center and EAP provider; and Aquila, Inc., a private substance abuse treatment center for adolescents. Additionally, I was the behavioral health consultant for Christiana Care Heath Systems, the largest integrated healthcare system in Delaware.
I am a graduate of the University of North Carolina at Chapel Hill and received my Ph.D. in clinical psychology from the University of Delaware. I was a post-doctoral fellow in family systems theory and therapy at the Texas Medical Center in Houston, Texas and at the Georgetown Family Center in Washington, D.C.