Richard Stephenson

  • Middletown New York
  • 845.418.2347
  • richard.a.stephenson@gmail.com

Experienced Information Technology Manager

Summary

Direct and fair leader who mobilizes and empowers staff with the courage to develop and achieve individual goals in alignment with organizational mission, vision, and values.  14 Years of IT experience, 10 of which as a manager/supervisor.   Consistently improves the organizations in which he is involved by strategically and cost-effectively utilizing technology and developing well trained, high-performance, motivated teams to accomplish all organizational tasks.

Skills

  • Fluent in Spanish, both orally, and written.
  • Strategic and business planning
  • organizational development
  • process improvements and best practices
  • project management
  • continuous improvement
  • large-scale deployments
  • system architectures
  • strategic IT visions
  • succession planning/talent
  • change management
  • IT strategy and operations
  • IT policies and procedures
  • network infrastructure security
  • enterprise storage and backup
  • VoIP and unified communications
  • operations management
  • customer engagement

Work History

Work History
Oct 2007 - Present

Information Assurance Manager

Department of History at the United State Military Academy, West Point, NY

Performs as the Information Assurance Manager (IAM), Telecommunication Officer (TCO),  and Information Assurance Security Officer (IASO).

  • Improved average time to resolution of all trouble tickets by 79% with 85% of trouble tickets being resolved in under 10 minutes.
  • Increased reliability, extended performance, and cut support expenses nearly 60% with a consolidation of fragmented Network Systems into centralized function.
  • Co-chaired the History department's "History of Warfare Project" technology focus group tasked with planning, procuring, implementing, assessing, and improving West Point's very first Apple Ipad, Apple TV, and Ibook classroom integration, creating a new standard of technological pedagogy.
  • Introduced and trained new software solutions for clients as value added to their teaching abilities.
  • Continuously perform organizational assessments to increase security, enhance operations and technological services.
  • Work with cross functional teams to ensure that systems provide the most effective and comprehensive services possible.
  • Created, and maintain both HTML, and SharePoint technology versions of the official department website, as well as internal collaboration sites.
  • Works directly with West  Point CIO and staff to perform network security assessments, identify, and resolve vulnerabilities, and plan resolutions to various technological issues.
  • Develops and executes a multiple echelon Life Cycle Program replacement plan in accordance with Army regulations.
  • Assumes additional duty as department Telephone Control Officer, auditing usage logs, creating comprehensive and understandable reports to brief to the department head.
  • Reviewed, interviewed, and selected an over hire employee to replace me during my absence due to military obligations.
Jan 2001 - Jan 2014

Information Services Technician - Chief Warrant Officer 2 (CW2)

United States Army & Army Reserve, Multiple Locations

Supervised and managed personnel and information system assets, ensuring that Army standards are being followed according to governing Army regulations.

  • Motivated, trained, and supervised a staff of 18 cutting-edge Army  IT professionals in personal development and enrichment of technical skills.
  • Staffing, as in, development, design and integration of software and hardware systems .
  • Developed execution plans for widespread systems upgrades across multiple Local area network.
  • Managed development design and integration of software and hardware systems for over  50 multiple site operations.
  • Oversaw IT operational infrastructure and delivered technology resources as necessary to development projects.
  • Developed policy recommendations and advised commanders, chief information officer and staffs on planning, installing, administering, managing, maintaining, operating, integrating, and securing information systems on Army, Joint, Combined, and Coalition networks.
  • Prepared and briefed various reports to CIO and Unit Commander regarding Network and Telecommunication statuses with additional reports based on project size or complexity.
  • Planned, programs, and managed resources based on extensive knowledge of Army policies, rules, and regulations in regards to data element standardization; advises and assists system designers in fluctuating mission requirements.
  • Delegated work as necessary to ensure effective and expeditious accomplishment of priorities without adverse effect on regular and recurring work.
  • Was responsible for over 1.8 million dollars of equipment, over the course of 4 years with zero dollar loss.
Jul 2005 - Nov 2006

Technology Operations Specialist

HQ 3rd Corps Support Command (COSCOM), Wiesbaden, Armed Forces Overseas Germany 

Served as the Headquarters 3rd COSCOM Organizational Unit Administrator, assistant Network Administrator.

  • Migrated website, database, and file server to a new hosting environment , serving as one of two technical advisers to executive team.
  • Personally dealt with OS team to improve and optimize server configurations, bringing a halt to a previously plaguing network latency.
  • .Member of corporate information systems development committee. 
  • Developed corporate IT Standard Operation Procedure detailing software and hardware platforms and training programs.
  • Assisted in the  design and development of Web and intranet sites using cutting-edge technologies.
  • Performed, and improved already in place training programs and classes for all levels of department and client technical staff.
  • Created a personnel management database that enabled the deployment and re-deployment time of unit soldiers to be cut in half.

Security Clearance

Secret security clearance (current) 

Certifications

Certifications
2011

CompTia

Security +

Education

Education
Feb 2013 - Present

B.A

Ashford University

Entrepreneurship

1998

High School Graduate

Port Jervis High School

General Education

Training

Organizational Unit Administrator Course (2006) 

Department of the Army level II IT certification(2006)
Information Assurance Computer Network Defense 2 (2006)
Knowledge Management Using SharePoint Portal Server (2006)
Information Assurance Computer Network Defense 1 (2006)
Standardized Comsec Custodian Course (2002)
TRI-X Computer Service A+ Certification (2002)

Awards & Recognitions

  • Bronze Star Medal
  • Army Commendation Medal (4 times)
  • Army Good Conduct Medal
  • Army Achievement Medal (2 times)
  • Global War on Terrorism Expeditionary Medal
  • Global War on Terrorism Service Medal
  • Iraq Campaign Medal W/Campaign Star
  • Achievement Medal For Civilian Service
  • New York City Council Citation for NCO of the year 2008