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Richard Quinn

Senior Client Services Officer at University of Tasmania

Work experience

Jan 2013Present

Senior Client Services Officer

University of Tasmania
SLA support and management Mentoring and support for fellow staff Liaising with vendors and service support staff
Jul 2012Jan 2013

Client Services Officer

University of Tasmania
Level 1 and 2 Application problem diagnostics and troubleshooting Hardware support for a large number machine over several sites SLA support and management
Oct 2010Jul 2012

IT Support Officer - Service Desk

University of Tasmania
Level 1 and 2 Software problem diagnostics and troubleshooting Hardware support Video conference support Online learning system support
Oct 2008Oct 2010

Senior Team Member

McBain Cycles
Maintenance, sales and delivery of specialist bicycle equipment Highest level of customer service with diverse customer base Supervision of part-time workshop staff Provide training to customers and staff It support for pos systems

Education

20082009

Diploma in Information Technology

Tasmanian Pollytechnic
20042004

Certificate IV in Information Technology

Tafe Tasmania
20022003

Certificate III in Information Technology

Tafe Tasmania
20002002

Certificate III in Bicycle Mechanics

Tafe Tasmania
19911992

Launceston College
19871990

Prospect High School