Richard Quinn

Work History

Work History
Jan 2013 - Present

Senior Client Services Officer

University of Tasmania
SLA support and management Mentoring and support for fellow staff Liaising with vendors and service support staff
Jul 2012 - Jan 2013

Client Services Officer

University of Tasmania
Level 1 and 2 Application problem diagnostics and troubleshooting Hardware support for a large number machine over several sites SLA support and management
Oct 2010 - Jul 2012

IT Support Officer - Service Desk

University of Tasmania
Level 1 and 2 Software problem diagnostics and troubleshooting Hardware support Video conference support Online learning system support
Oct 2008 - Oct 2010

Senior Team Member

McBain Cycles
Maintenance, sales and delivery of specialist bicycle equipment Highest level of customer service with diverse customer base Supervision of part-time workshop staff Provide training to customers and staff It support for pos systems

Education

Education
2008 - 2009

Diploma in Information Technology

Tasmanian Pollytechnic
2004 - 2004

Certificate IV in Information Technology

Tafe Tasmania
2002 - 2003

Certificate III in Information Technology

Tafe Tasmania
2000 - 2002

Certificate III in Bicycle Mechanics

Tafe Tasmania
1991 - 1992

Launceston College
1987 - 1990

Prospect High School