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Objective

To obtain a challenging position where I can both contribute to and learn from the team effort

Summary

  • A diversified, capable, responsible, dependable, autodidactic and mature individual that is self-motivated, able to take direction and can work independently or as part of a team.
  • Proven abilities have resulted in rapid advancement to supervisory positions

Work experience

2005Present

Technology Consultant

Independent
  • Responsible for networking, diagnosing, repairing, and maintaining PC and Mac software and hardware
  • Installation and termination of network and telecommunications infrastructure wiring
  • Setup, monitor, administer and maintain Microsoft Small Business Server installations
  • Diagnose and solve client network, workstation, server and internet connection issues
  • As subcontractor, same duties and responsibilities as Retail Merchandising Technician for MTI 
  • (2007-2008)
  • Independent contractor working various IT-related jobs for various companies through Work Market
20122015

Assistive Technology Support Specialist (@ YRDSB)

Conpute
  • Worked with the York Regional District School Board's IT Services - Assistive Technology group performing initial set up and subsequent technical support of Special Education computers and devices. Interfaced directly with students with special needs (i.e. Autism Spectrum Disorders, Physical needs, Hearing and/or Visually impaired), and/or their Special Education Resource Teachers
  • Instrumental in streamlining existing processes to reduce on-site time thereby reducing the distraction to special needs students
  • Investigated and confirmed resolutions to existing technical issues and created documents detailing resolution process for use by team
  • Utilized School Connect and Active Directory to manage YRDSB forest and diagnosed issues related to group policy and updated online helpdesk ticket system (HEAT) w/ details of repair
  • Functioned as supplementary support resource for team, trained and supervised new hires and existing staff and provide level 2 support for regular IT technicians
  • Board-wide Windows 7/Server 2012 rollout: assisted regular IT with installing and SCCM imaging new, updated computers and provided assistance in resolving issues with disparate Windows XP, Windows 7 and Server 2012 environment
  • Assisted establishing procedures and requirements, developed procedure documentation, trained and supervised new hires and existing staff on procedures for large-scale Special Education laptop refresh as well as regular daily tasks
  • Wrote new and modified existing scripts to simplify regular job-related tasks in addition to those required for large-scale Special Education laptop refresh
  • Used proper communications to facilitate the resolution of long standing issues outside the purview of the position to the acclaim of affected teachers
  • Elevated from temporary to full-time employee based on performance, knowledge and demonstrated skills and ability to work well both as a member of the team and independently
20122012

Field Technician

Work Market
subcontractor, same duties and responsibilities as Retail Merchandising Technician for MTI
20082012

Retail Merchandising Technician (electronics field technician)

Merchandising Technologies Inc(MTI)
  • Break/Fix: Installed, diagnosed and repaired RF, A/V & switching signal infrastructure, in-store interactive merchandising displays and product security for major retailers working with various brands of distribution and security products. Required advanced knowledge of both electronics and computers
  • Trained new company employee
  • Supported fellow team members to resolve customer technical issues
  • Lead Canadian field technician for digital signage because of video and computer hardware and software knowledge. Liaised with company tech support, engineering & account managers to suggest product improvements, reduce issues and establish efficient processes to improve digital signage product and customer experience. Filled in for vacationing level 2 technician while also performing normal field duties
  • Used smartphone and PC to update online work order/ticket system (Corrigo)
  • Traveled within Canada and United States to install product and resolve technical issues
  • Assisted call center by providing telephone technical support
  • Independent subcontractor from 2007 to 2008 prior to becoming employee
20062006

PC Refresh Specialist (contract)

Metafore
  • Co-ordinated scheduling of upgrading senior management/executive desktops and laptops to newer models while transferring settings, personal data and Outlook/Exchange data and installing required software
  • Demonstrated new system to end-user and verified with end-user that settings and data had transferred
  • Assisted other Refresh Specialist when needed
  • Averaged 4.0 system upgrades per day

Achievement:

  • Completed assigned units ahead of contract schedule
20022002

MIS Support

Ontario Secondary School Teachers' Federation
  • Responsible for Windows 2000 rollout
  • Demonstrated web authoring using Macromedia Dreamweaver
  • Provided technical support in Novell/Windows/WordPerfect environment

Achievements:

  • Instrumental in eliminating major virus infestation
  • Solved problems previously unsolvable by existing techs
19992000

Logistics & Technical Support Consultant

Lightworks, Inc
  • Devised inventory transfer and consolidation procedures from various worldwide locations
  • Organized inventory within international warehouses (required international travel)
  • Provided in-house technical support for Windows NT/Macintosh network
  • Assisted in optimizing and providing technical support for product line of non-linear online and offline film and video editing systems

Achievement:

  • Independently took the initiative to develop internationally compliant expense report application
19971999

Senior PC/Mac Service Technician

Eclipsys Corporation
  • Supervised junior technician and all branch operations
  • Liaised with customers and staff
  • Performed branch administration (accounting, payroll, inventory control, purchasing)
  • Performed on-site and in-shop in-warranty and out-of-warranty service calls

Achievements:

  • Created Filemaker application for invoicing and client work history management
  • Positioned shop to top of Apple recommended service centers for Toronto
19961997

Service Manager

Tandy Corporation (Canada)
  • Managed staff of technicians
  • Interviewed, hired and released staff
  • Liaised with customers and retail staff and management
  • Performed branch administration (accounting, payroll, inventory control, purchasing)
  • Assisted technicians during peak periods with in-warranty and out-of-warranty repairs
  • Managed parts inventory and RMAs
  • Obtained and ensured technicians obtained all required vendor certifications

Achievements:

  • Successful in transitioning branch from a cost center to a profit center
  • Responsible for positioning shop at the top of recommended service centers for vendors such as Apple, HP, Citizen, Lexmark, Epson, etc. by instilling in staff a desire for quality workmanship
19951996

Asst Service Mgr & Sr Mac/PC Service Tech

Tandy Corporation (Canada)
  • Performed administrative and decision-making duties of Service Manager during Manager absence
  • Assisted Manager in managing parts inventory and RMAs
  • Supervised and assisted staff of technicians
  • Liaised with customers and retail staff and management
  • Performed in-warranty and out-of-warranty repairs on various vendor products such as Apple, HP, Citizen, Epson, etc.
  • Contributed substantially to positioning shop at the top of recommended service centers for vendors such as Apple, HP, Citizen, Lexmark, Epson, etc. by providing quality workmanship
  • Obtained all required vendor certifications

Achievements:

  • Promoted to Assistant Service Manager within first month
  • Promoted to Service Manager (Ottawa) within first year
19941995

Asst Manager & Technical Support Supervisor

IBM Canada
  • Performed administration and decision-making duties of Manager during Manager absence
  • Supervised and assisted installation/configuration/service technician
  • Liaised with customers, sales staff and management
  • Managed inventory levels and RMAs

Achievement:

  • Promoted to Assistant Manager and Technical Support Supervisor within first month
19921994

Systems Analyst

Legislative Assembly of Ontario
  • Responsible for networking and supporting MSDOS and Windows for Workgroups PCs for local MPP offices in Timmins and Toronto
  • Locally configured systems in Timmins for deployment in Toronto
  • Remotely supported systems in Toronto
  • Developed scripts to run each night to export daily changed data from local constituent issue database at each location, compress and transfer to opposite location via direct dialup connection (prior to public internet availability). Scripts then uncompressed data and merged other location data into local database

Education

19991999

Microsoft Certified Professional (MCP)

New Horizons Computer Learning Centre
19941994

Systems Analyst

Sheridan College
19851987

Electronics Technician

Northern College

Extra-Curricular:

  • Campus On-Air News personality
  • TV studio tech,
  • Responsible for refurbishing old, unused TV studio
  • Part of production team for weekly campus TV news program

Certifications

1997Present

A+

CompTIA
1999Present

MCP

Microsoft
1994Present

Amateur Radio Operator

Industry Canada / Industrie Canada

VA3RJP

Skills

Documentation
Applications
Operating systems

Windows, Linux, Apple

Analysis and logic

for problem solving and programming

Electro-mechanics
Networking
Computers

hardware and software

Electronics
Management

including conflict resolution, staff and resource planning