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Work experience

Sep 2011Present

Assistant Manager

Thomas Cook

I started my career at Thomas Cook in Bristol as a Sales Consultant where my role was to work on selling holidays, expanding knowledge on suitable destinations and holiday types for specific types of customer, working on customer enquiries, selling Foreign Exchange products, proactively using selling techniques to convince the customer and to close the sale. This role was a sales based role where we work to hitting personal and store targets and kept focussed on improving performance by the management team.

I moved to the Hereford store after a year where I continued the Sales Consultant role. After a year at this store, I was promoted to the role of Assistant Manager.

As well as continuing the skills stated above, my new role consists of leading and motivating my team, encouraging them to achieve their personal and store targets. Also to resolve any customer queries and complaints from a managerial level. I would also need to take responsibility to attend managers meetings across the country to understand business performance on a regional and national scale and take away ideas to optimise performance and sales at a store level.

Looking for a change of career and a new challenge in the Travel and Transportation sector.

Aug 2010Sep 2011

Duty Manager

The Co-Operative Food, Bristol

I joined as a Customer Service Assistant where I operated tills and replenished stock in the store part time whilst studying at university.

I was promoted after 4 months to Duty Manager where I undertook supervisory roles such as handling cash and banking, ordering and controlling stock, leading and managing the team of staff giving them tasks and instructions to follow and securing the shop and locking up overnight. 

Left this job to pursue a career related to my University studies after graduating.

Dec 2009Jun 2010

Customer Service Assistant

Sainsbury's, Bristol

This was a part time job whilst studying at University. My role included cleaning, stock control, accepting deliveries, locking up the shop at the end of the trading day, till work, shelf stacking and completing company paperwork and tasks surrounding cleaning and disposing wasted goods.

Left this job to move back home during the Summer break.


Travel and Tourism Qualified

Qualified in studies of Travel & Tourism and Business & Management skills to A Level and University Degree standards.

Management Experience

Managerial Experience in the Food Retail and Travel/Sales Retail sectors.


Sep 2008Jun 2011

B.A. Tourism Management

University of the West of England

Studied for 3 years various elements related to Tourism and Business Management obtaining a Third class degree.


A Level

Hereford Sixth Form college

Obtained three A Levels in Travel & Tourism, Communication Studies and Film Studies.