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Summary

A highly motivated and creative professional with over ten years senior management experience in high pressure environments with notable successes in new concepts and openings. Possessing the enthusiasm, drive and positive attitude required to be a valuable addition to a successful and exciting company. Dedicated to high quality customer service with a strong focus on continuous improvement. 

Work experience

Managing Director

Smoke & Rye Ltd.
2015Present

Smoke & Rye is an award winning American restaurant based in the Midlands region of the UK. 

Currently running the daily operations of the restaurant, spearheading a team of 16. Monitoring of business performance internally and externally using KPI's such as GP analysis, sales targets and online customer review portals. All business management aspects including brand work, marketing, promotion, finance and accounting. Operational functions as Head Chef or Restaurant Manager when required.

Achievements include concept, design and launch of the brand, moving to a larger, more premium location after 3 years of operation, winning TMP  Best American Restaurant, achieving number 1 on Tripadvisor.com in our very competitive locality and improving turnover year on year by at least 20% for the last 3 years. 

Self Employed

James Hospitality Management
20102015

Contract work involving consultation and operational assistance with 5 new openings and a number of rebrand/relaunches. Menu and GP improvement for bars, clubs, restaurants and live music venues within the Midlands area. Assistance with marketing, budgeting, restructuring, training and more dependent on brief.


Restaurant Manager

Pasta di Piazza la Favorita
20012010

Pasta di Piazza is a high quality, fast paced and high volume Italian restaurant brand based in the Midlands.

Initially employed as a part time restaurant supervisor, moved into full time management role within 5 years. Achievements include successfully opening a new site in Newcastle Under Lyme and managing it for a number of years along with having multi site responsibilities when the company grew further.

Education

Certificate of Higher Education

Staffordshire University
Sep 2004Jun 2006

2 Years at Staffordshire University studying Music Technology and Business Management

A-Levels

Alleynes Sixth Form, Staffs
Sep 2002Jun 2004

3 A-Levels - Business, IT, Physical Education.

GCSE

Alleynes shigh school, staffs
Sep 1999Jun 2002

11 GCSE's with A* in Business, IT and Information Studies.

Training/Certifications

CMI Member

Chartered Management Institute
2016PRESENT

Proud to be a member of the Chartered Management Institute 

Lean Six Sigma/Prince2

Various
2015Present

Working with CI and project management principles regularly

Certificate for Business  

The Princes Trust
Aug 2011

A course designed by the princes trust to identify young entrepreneurs eligible for business funding from the charity.

Personal Alcohol License

Staffordshire County Council
Apr 2010

Clear personal alcohol license.

Certificate for Business Start-ups

Business Link
Jun 2008

A 3 day course taught to young entrepreneurs in order to provide them with the necessary skills to launch a successful business.

In House Certifications

Various
2000Present

Various in-house certifications including electronic systems, health and safety, environmental health, accident investigation, performance improvement and absence management.

Key Skills

Microsoft office
Extensive experience using this package
Business Planning
I am proficient in writing actionable business plans
Recruitment and Training
I have recruited and trained staff on many occasions
Leadership and Personnel Management

Strong relationship and influencing skills with focus on active leadership

French and Spanish
Conversational skills in both languages
Project management/ci

8+ years worth of experience designing and implementing projects and continuous improvement culture