Introduction

I am recognised as a creative, versatile and inspirational leader with integrity who delivers successful results.  I have a proven track record in start-ups, business acquisitions, business growth and multi-national businesses. I have a unique blend of technical, entrepreneurial, business development and operational expertise with advanced skills in communication, strategic planning, commercial management, product development and service optimisation. I am an effective leader of technology reliant organisations both as COO, CIO and CTO with a proven ability to drive business growth through my clarity of thinking, innovation and development of vertical partnerships and recurring revenues

Key skills

  • A ‘Can do’ problem solver with a professional and approachable management style
  • Able to direct and lead, using empathy and tact, as well as the ability to take tough decisions and carry them through
  • A deep practical understanding of current and emerging technologies. Capable of designing, managing and delivering significant, substantial systems through the effective and innovative use of technology
  • Proven record of finding innovative ways to reduce costs, grow revenues and increase margins
  • Highly articulate with excellent presentation and communication abilities, communicating comfortably and effectively at all levels between customers, executive and technical teams
  • Excellent team leader, mentoring, building consensus, loyalty and confidence and inspiring new ideas
  • Client account management, contract management and new business development skills, building lasting relationships with senior management of clients, partners and vendors

Work History

Work History
Oct 2014 - Present

Head of Operations

VOCALCOM
  • Full operational and budgetary responsibility for UK and IRL service design, provisioning and support
  • Designed, introduced and led best practice business process for solution delivery
  • Technical solution design for all new cloud SaaS and on-premise deployments.
  • Technical Sales and Key Account Management

ACHIEVEMENTS

Design, development and implementation of first clustered high-availability Hermes v5 solution, deployed for the Irish Government. My design is now used as the default enterprise deployment

Optimised support processes with French (parent company) technical teams

Strategic programme management for£ 4.5bn energy business. Biggest European win in 2015

Strategic programme management for UK MOD project incorporating new security protocols to SaaS platform

Apr 2006 - Sep 2014

CTO

CIPTEX
  • Board Director with full responsibility for technology and supplier management
  • Technical solution design for all SaaS products
  • Implementation of ITIL compliant service support team
  • Management of outsourced services
  • Implementation of business process management
  • Key account management(on accounts where a high level of technical expertise was required)

ACHIEVEMENTS

Migration of services to VDC to provide resilience, redundancy and 40% cost savings

Solution and project management for world first delivery of managed SaaS contact centre to RSA

Design and delivery of first BPO call centre in Kenya on SEACOM (initially deployed on satellite)

Design and delivery of first BPO call centre on new GT&T fibre to South America handling 1m calls pm

Designed and built first UK hosted Enterprise SaaS multi-user Altitude uCI contact centre platform

Designed and built first UK hosted Enterprise SaaS multi-user Vocalcom multi-media contact centre platform

ITSP (Corporate) Winner 2013; Best Business ITSP (Large Enterprise) Finalist 2012, 2011, 2009

Feb 2012 - Dec 2014

Non-Exec

VISIBLE CARE UK

I was invited to join as Non-Exec with responsibility to define the business strategy and produce full business plan and budget for nascent “technology for the elderly” business with full social care-package service wrap. 

ACHIEVEMENTS: Wrote business plan and product design which secured initial £300k development budget

Nov 2005 - Feb 2006

Consultant

DV2C

Invited to provide Consultancy to secure initial funding and VC capital injection for product development for IPTV hospital service. I wrote the functional requirements and specification documentation for the IPTV Digital Rights management system

Jan 2003 - Oct 2005

COO & CIO

FUSION INTERACTIVE COMMUNICATIONS
  • Board Director of Operations with responsibility for business operations and new product development
  • Strategic planning and direction for all business critical operations
  • Overall responsibility for design and deployment of new services into the IVR, DRTV and automated business solutions marketplace
  • Management of joint venture strategic alliance business
  • Multi-site management of 40+ technical staff-project managers, developers and support staff

ACHIEVEMENTS

Part of core management team securing £1m capital investment as part of business acquisition

Supplier management, securing £500k buy-in from key supplier and major discounts from existing suppliers

Strategic alignment and merge of an acquired business requiring major systems integration and redesign with structural and strategic changes to suppliers and personnel, reducing headcount by 30% and IT operational costs by 40%

Design lead on new service development, accounting for £3m revenue p.a.

JV business achieved £1m t/o in year 1

Jun 1994 - Jan 2003

CTO

PHOENIX TELECOM SERVICES
  • Board Director with full responsibility for technology and new product development for IVR, Web and SMS
  • Introduction of enterprise IVR technology leading to Phoenix becoming the established UK market leading supplier of tele-dating services
  • Client Account management, new business development and strategic planning

ACHIEVEMENTS

Securing £250k capital investment for digital expansion

Development of ready-for-publication artwork process for national clients, saving £100k p.a.

Pioneer of major social networking services and other premium rate initiatives with £4m annual revenue

Design and development of single-drop charge internet payment system for Cable TV gaming

Contact Info.