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Richard Fife

IT Technical Support

Summary

Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. Seeks a role offering opportunities for long term professional growth and development.

Skills

  • Desktop and laptop repair
  • Internal components installation
  • Software libraries maintenance
  • Anti-virus solutions
  • Internet setup and repair
  • Mobile data devices installation
  • Anti-virus software
  • IT security best practices
  • Documentation
  • Interpersonal skills
  • Working with shifting priorities
  • Managing multiple projects simultaneously
  • Team player
  • Analytical and critical thinker
  • Skilled multi-tasker
  • Continuing education in A+
  • Continuing education in Information Technology 

Skills

Desktop and laptop repair

Diagnosis and repair of desktop and laptop  hardware components 

Internal components installation and upgrade

Upgrade and replace laptop, desktop and smartphone components and peripherals

Microsoft Operating Software installation, maintenance and diagnosis

Installation, administration, maintenance, diagnosis, and repair of a wide variety of Microsoft Operating systems.

Software Installation and Maintenance

Installation, maintenance, diagnosis, and repair of a wide variety of software programs

Malware diagnosis and removal

Identify and remove malware utilizing various programs and tools

Microsoft Office

Installation, repair, maintenance, and proficient use of Microsoft Office 

Work experience

2016----

Technician

Hello Tech

  • Identified and solved technical issues with a variety of diagnostic tools.
  • Resolved problems with malfunctioning products.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
  • Researched, troubleshot and resolved complex problems independently.
  • Developed and tested new product offerings.
  • Compiled and accurately entered electronic data.
  • Appropriately documented all transactions and pertinent interactions.
  • Managed customers' expectations and experience to a high degree of customer satisfaction.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • up PC and Apple desktops and laptops and all types of mobile devices.

20162017

Technical Support Engineer level 2

Convergys
  • Managed call flow and responded to technical support needs of customers.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Resolved problems with malfunctioning products.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Conducted research to address customer concerns.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
  • Maintained high departmental standards for quality and productivity metrics.
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
  • Compiled and accurately entered electronic data.
  • Reviewed technical documentation and procedures.
  • Used scripting skills to contribute to internal tools.
  • Enthusiastically participated in job related training.
  • Defined and documented technical best practices.
  • Described solutions to customers accurately and persuasively.
  • Used ticketing systems to manage and process actions taken.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Set up PC and Apple desktops and laptops and all types of mobile devices.
20162016

Maintenance Engineer

BG Staffing

  • Maintained facility grounds.
  • Worked closely with equipment maintenance engineers and technicians
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Resolved problems with malfunctioning products.
  • Followed up with clients to ensure optimal customer satisfaction.

20152016

Personal Assistant

Todd Goodman
  • Renovated plumbing and HVAC systems.
  • Accurately read, understood, and carried out written instructions.
  • Extensive landscaping.
  • Irrigation repair and instaation.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Changed sterile dressings.
  • Obtained information about clients’ medical history, drug history, complaints and allergies.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Cooked appetizing and satisfying meals and snacks.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained a clean, healthy and safe environment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Developed and reviewed specifications for design and construction of security systems.



20112015

Night Manager

Marriott
  • Greeted and welcomed all hotel guests with a smile.
  • Greeted, registered and assigned rooms to guests of hotels or motels.
  • Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Made and confirmed reservations.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Verified customers' credit and established how the customer would pay for the accommodation.
  • Computed bills, collected payments and made change for guests.
  • Recommended top dining and entertainment options for guests in the Tampa and Gainesville area.
  • Greeted and registered guests and issued keys.




20092013

Server

O.C. Whites Seafood & Spirits
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Set dining tables according to type of event and service standards.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Provided friendly and attentive service.



20072009

Manger

John Domitz Painting LLC
  • Painted surfaces using brushes, spray guns and paint rollers.
  • Applied putty, wood filler, spackling and caulks to prep uneven surfaces.
  • Mixed and matched paints according to customer specifications.
  • Obtained proper dimensions and finish specifications from blueprints, sketches and verbal instructions.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces.
  • Protected all surfaces with drop cloths prior to and during painting.
  • Applied exterior caulking to building joints and seams.
  • Minimized disruption of client space and thoroughly cleaned up after the completion of each job.
  • Maintained thorough and accurate records of all disposed paint, paint tools and cleaning rags.
  • Painted indoor areas such as hallways, bathrooms and lobbies.
  • Cleaned and properly stored all paint equipment and supplies at the end of each work day.

20042007

Technician

Hi-Tech OEM Computers
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Set up and maintained company web server using Windows Server NT and Windows.
  • Resolved virus and malware issues with a 95% success rate.
  • Restored data, operating systems, files, documents and drivers.
  • Ordered necessary supplies and parts to repair malfunctioning hardware.
  • Repaired and replaced hardware, including Rack mount servers.
  • Identified and solved technical issues with a variety of diagnostic tools.

Education