Richard Dean

Field Manager BDUK

Work History

Work History
Feb 2015 - Present

Field Manager BDUK

MJ Quinn Integrated Services ltd

Full responsibility for BDUK at MJ Quinn circa £2.5million per annum. During my time within this role, I have streamlined the reporting systems to one easy to read report generated on a weekly basis. I have also cemented a solid reputation within BT to be the 'go-to' team when a task needs doing within a short time frame.

Team:

  • 11 Teams of Fibre Cablers
  • 3 Teams of Fibre Jointers
  • 4 Teams of 'E' side Jointers
  • 1 Team of Copper Cablers

Reporting to the General Manager of Network Engineering, responsibilities include:

  • Day to day BAU running of BDUK Service Delivery at MJ Quinn
  • Coordinate with BT project managers to create a weekly deployment of resource based on local BT requirements
  • Maintain 'right-first-time' method across the workforce
  • Identify coaching requirements and implement improvement plans to improve performance within contractors
  • Develop and deliver daily and weekly reporting to senior management and BT
  • Regular site visits to contractors to ensure quality standards are maintained
  • Analyse performance data to identify any productivity concerns
Jul 2013 - Feb 2015

Field Manager Telecoms

MJ Quinn Integrated Services ltd

At the start of this role, I excelled at improving performance. During the first 3 months of the role I set a new company record for the largest improved area in a single quarter, and continued to improve productivity and quality throughout my time in the role. I was asked on a number of occasions to take control of a new area to improve the standard and rate of work completed.

This position involved managing as many as 50 Field Engineers and 2 NPU Engineers.

Responsibilities include:

  • Analysing previous day's data to identify areas for improvement
  • Analysing engineer performance to identify coaching requirements
  • Liaising with control team throughout the day to assist in managing work stack and resolving any engineer issues
  • Monitoring NPU activity’s throughout the day to avoid failures
  • Field visits to engineers to carry out checks on tooling/calibration and identify opportunities for the Performance Coaches
  • Checking and resolving any Customer or Candid Complaints and Quality defects found by network assessors
  • Holding monthly meetings with field engineers to keep the team up to date with current working practices and toolbox talks
Sep 2012 - Jul 2013

Telecoms Engineer

MJ Quinn Integrated Services ltd

Residential CAL/OMI engineer

Apr 2011 - Sep 2012

Residential Service Engineer

McNicholas Construction (Holdings) ltd

Virgin Media Cable Installation Engineer

Certifications

Certifications

N9 Fibre Optic Jointing and Splicing

Openreach

Including FTTx design and build

NSWRA Supervisor

SWQR

Streetworks Supervisor

H1 'E' Side Trainer

Openreach

H1 H4 ' E' Side Exchange Fault and Provision

Openreach

FTTC Managed Install

Openreach

CAL/OMI

Openreach

City & Guilds Cable Engineer

City & Guilds

Education

Education
Sep 2000 - Jun 2002

New College Swindon

'A' Level Maths, Computing, Electronics