- Albuquerque US-NM
- [email protected]
A self-starter and self-motivated analyst with six years proven experience reducing costs and creating time efficiencies, extensive Microsoft products knowledge, with knowledge in organizational change management and human capital processes.
Responsible for managing organizational change management process, Extensive stakeholder analysis, developing change awareness plans and resistance management plan. Coordination and implementation of training programs
Responsible for creating training documentation for classes, facilitating classes, providing just in time support for training needs, analyzing training effectiveness through metrics
Responsible for assisting high end clientele with mortgage servicing related issues, new loan data audits to upload into billing system, managing vendors, training staff on systems and new implementation
Responsibilities include auditing gaming information for accuracy, reconcile gaming systems with main bank, issue deficiencies, training staff on audits, prepare general ledger entries for accountants, assist with accountants with month end close
Responsible for tracking and analyzing department productivity, analyzing work trends to determine staffing needs, determining department ROI, quarterly department metrics reviews