Summary

A self-starter and self-motivated analyst with six years proven experience reducing costs and creating time efficiencies, extensive Microsoft products knowledge, with knowledge in organizational change management and human capital processes.

Work History

Work History
Apr 2009 - Present

Change Order Analyst

Feb 2008 - Mar 2009

Organizational Change Management

Thornburg Mortgage

Responsible for managing organizational change management process, Extensive stakeholder analysis, developing change awareness plans and resistance management plan.  Coordination and implementation of training programs

  • Implemented change management process from scratch for $15 technology program
  • Implementing one page plans for change management and training departments
Jun 2007 - Mar 2009

Trainer and Documentation Specialist

Thornburg Mortgage

Responsible for creating training documentation for classes, facilitating classes, providing just in time support for training needs, analyzing training effectiveness through metrics

  • Created training reporting dashboard for visual representation of metrics
  • Developing and implementing human capital processes for Human Resources
Jan 2005 - Jul 2007

Service Analyst

Thornburg Mortgage

Responsible for assisting high end clientele with mortgage servicing related issues, new loan data audits to upload into billing system, managing vendors, training staff on systems and new implementation

  • Reduced audit time for new loan audits, reduced to hours from 1 day
  • Created time tracking sheets to analyze time spent on tasks
  • User Acceptance tester for technology program implementations
Feb 2004 - Jun 2005

Auditor

Responsibilities include auditing gaming information for accuracy, reconcile gaming systems with main bank, issue deficiencies, training staff on audits, prepare general ledger entries for accountants, assist with accountants with month end close

  • Used Excel to create audit efficiencies
  • Reduced slot audit time and accuracy
  • Assisted external auditors as needed
Sep 2001 - Dec 2004

Department Process Analyst

T-Mobile

Responsible for tracking and analyzing department productivity, analyzing work trends to determine staffing needs, determining department ROI, quarterly department metrics reviews

  • Created new process for Customer Relations team saving $4000 per month
  • Creating and maintaining the Department Performance Report – A tracker for supervisors and managers to compare their performance to each others

Education

Education
Aug 2009 - Present

MBA

2008 - 2010

MBA

College of Santa Fe at Albuquerque
2005 - 2008

Bachelors