Objectives

Motivated multi-skilled consultant with more than 11 years experience on System and Management Consulting projects in big Clients around Europe, Africa and Middle East, seeking challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements.

Work History

Work History
Apr 2004 - Present

Senior Consultant

Accenture

Projects:

Application Lead - LMS Success Factors Implementation at Deutsche Telekom

September 2014 – December  2014

Workstream Lead for Success Factors LMS Cloud Implementation in Germany for a big Telecom Company.

- Process design
- Functional design
- Requirements gathering during Workshop with client
- System presentation
- System configuration,
- Coordination / controlling of two resources regarding system configuration and test support
- Training preparation
- Client status reporting
- Workstream planning

SuccessFactors, an SAP Company, is a cloud based software solution for HCM (Human Capital Management)

SuccessFactors HR LMS Consultant at Chalhoub ( Luxury Brands Service Provider in Middle East - DUBAI)

May  2014 – September 2014

Implementation of Success Factors LMS module in Dubai (UAE) for a Client that is responsible for Regional and local distribution, travel retail, retail, marketing, communication and support services for luxury brands in Middle East.

- Process design
- Functional design
- Requirements gathering during Workshop with client
- System presentation
- System configuration
- Training preparation
- Client status reporting
- Workstream planning

SuccessFactors, an SAP Company, is a cloud based software solution for HCM (Human Capital Management)

Cost Recovery Advisor at BP Angola Region (PSA Environment)

July 2011 – December 2013

Client, a big Oil & Gas Company, sought our help to cover the Cost Recovery Risk Management and support on audit compliance activities.

Overview:

Some Oil & Gas Countries sign contracts with Oil Companies (OCs) willing to risk its capital on behalf of the Local Government, in exchange for control over an oilfield, and access to a large share of the revenues from it. This type of contracts usually called PSAs (Production Sharing Agreements) or PSC (Production Sharing Contract).
If oil or gas is then discovered in economic quantities, the reward to the investor, i.e. OC, is the recovery of its costs of exploration and production, as well as the right to share in any further profits from the sale of the oil or gas. Each agreement are different, with different clauses and rules.
Angola is a PSA environment, and the value of the asset depends on recovery of costs through production. Failure to recovered cost will have a direct impact on the rate of return of OC investments.

Role Description:

- Reporting directly to BP Audit Manager, and in charge of 3 client resources, I was responsible to:
1. Centralize and process the direct costs + Cost Allocation Contract / Block (this information came from different systems (Maximo, SAP, etc));
2. Compile all sign contracts, Change Orders + Sonangol Approvals / Rejections / Pending approvals;
3. Compile and follow-up audit finding form previous years;
4. Preparation and support several audits from different entities (Ministry of Finance, Concessionaire, Partners, etc);
5. Reporting to be included on the Stakeholders/Shareholders meetings;
6. Internal reporting to support daily activities.

To achieve this, I worked closely with other BP areas such as PSCM, Sonangol Relationship Team, Budget Responsible Officers, and other Business areas.

The work performed was extremely important with a high added value, allowing BP Angola save hundreds of millions of dollars in tax implications.

PMO - CRM Implementation - PT Portugal Telecom

julho de 2010 – julho de 2011

Project was based in Lisbon for a big Telecom Company in Portugal.

The Scope was an Implementation for a new CRM solution for Business Support (Oracle Siebel).

Role Description: PMO (Project manager), with the following functions:

- Consolidation and control of project plan
- Scope management and control of project change requests
- Responsible for managing the Stakeholders expectations Document
- Deliveries control and approvals management
- Project SharePoint Management

Also collaborated with the Team on the training development (Train the Trainers and End Users)

Document Management Platform Assessement & Implementation for LNG Client in Angola -  - AngolaLNG

April 2010 – June 2010

A big LNG (Liquefied Natural Gas) client in Angola, Africa, requested help to have one online platform to:

1º Store, share and manage a big volume of documents (>10000 documents);
2º Manage workflows, that should support the business decisions with stakeholders and other payers.

Role Description:

- Application Assessment based on client requirements;
- Design, build and configure the "document & workflow platform", using MS sharepoint;
- Elaborate the platform guidelines

Business & Technological Infrastructure Management Support for  Portuguese Oil & Gas Loyalty Program - GALP

January 2009 – March 2010

Portuguese Oil & Gas has a customer loyalty program that combines a card to accumulate points (for supplies or purchases made at gas stations) and rebut those points in Gifts and/or special discounts on a range of business partners.

For a year and three months, I was responsible for technology infrastructure management to support the loyalty program. Being my responsibility:

1. Ensure the smooth functioning of support applications for the loyalty program;
2. Identify and draw functional requirements/improvements and new features for the program;
3. Manage the relationship between the various program partners (Techical and Business Partners).

SAP MM Implementation - Training Materials Elaboration for LNG Client in Angola - AngolaLNG

November 2008 – December 2008

Client is a big LNG (Liquefied Natural Gas) Client in Angola.

I was responsible for preparing training documentation for SAP MM module.

The documentation was split in three parts:
1. End-User manuals;
2. Administration / Customization Manuals;
3. Training exercises

Portuguese Oil & Gas Contact Center Process & Procedures Design - GALP

May 2008 – July 2008

Client, a big Oil & Gas company in Portugal, requested our help to lift and design all the Process and Procedures that support the Contact Center activities for all company business (Contact Center was a Outsourcing company).

My responsibility, as a Team Lead, was management client requests and expectations and also coordinate a the team of 4 analysts on all the meetings with key players, collecting and document all operational processes and procedures.

We used MS Visio to design all the process and procedures.

Strategic Plan for a ERP Implementation for Angolan & Portuguese Company (Beverage and Trading industries) - Regriango & Wayfield

December 2007 - April 2008

Client is the biggest Beverage producer in Angola, the group also own a big Trading Company (Lisbon based) that deal with Trading and Exportation to Angola.

My responsibility, as a senior consultant was:
- Working directly with the client on the information and requirements gathering and workshops;
- Elaborate all the documents and Project Deliveries

The project was split in 3 phases:

1º Phase - "AS IS" Analysis
a) Business processes characterization;
b) Systems and tools Identification, used on the functional areas;
c) Identification of all the interfaces between applications and/or systems, and there technical and functional dependencies;
d) Effectiveness Analysis on the existing application portfolio.

2º Phase - Gap Analysis
a) strengths and fragilities Identification (diagnostic) at process and systems level, evaluating in particular:
- Critical activities;
- Systems and communications reliability and availability;
- Processes automation and optimization;
- Access to the information;
- Data and functionalities reliability and robustness;
b) GAP Systematization at processes, systems and IT level;
c) Prioritizing initiatives at process and IT level;
d) Best practices identification for Consumer Goods and Retail sectors;
e) Workshop presentation with the diagnostic results.

3º Phase: Organization, Application Strategic and Technological definition:
a) Organization Model definition for IT Department (Structure, responsibilities and capabilities);
b) Application plan accomplishment, identifying the systems functionalities to support the processes model and the company business strategy;
c) Communication plan definition;
d) Workshop to present the Organization, Application Strategic and Technological definition component.

Credit Card Management Assessment for a BPO Contract (Portuguese Bank)  - BES Banco Espirito Santo

September 2007 – December 2007

Was requested to Accenture one proposal for one outsourcing contracting to operate a Credit Card Department activities for a Portuguese Bank.

My role on this project was help on the following topics:

- Credit Card Activities Process Design
- Volumetric Definition for Credit Card Activities
- Management Service Model Definition
- Governance Model Definition
- SLA Definition

Corporate Governance Definition for Angolan & Portuguese Company (Beverage and Trading industries) - Refrianfo & Wayfield

February 2007 – May 2007

Client is the biggest Beverage producer in Angola, the group also own a big Trading Company (Lisbon based) that deal with Trading and Exportation to Angola.

Project was 100% based in Angola, Africa.

Role Description:
- Responsible for Client requirements, expectations and deliveries;

Project Scope & Deliveries:
- Definition of Corporate Governance for the group (international company in 2 different countries).
- Organization Design, including identification of profile, rules and capabilities for the key users in the Organization;
- Establishment of strategical lines orientation in the HR Group.

E-MarketPlace Implementation for Angolan Oil Company using SAP SRM - Sonangol

February 2005 – December 2006

Client was a Angolan Oil Company and the Project was based in Angola, Africa.

Role description:

Phase 1:
- Responsible for Functional Design of Catalogue Management Processes (SAP SRM - CCM) and customization of Catalogue Management functionalities (SAP SRM) in the solution implementation that support the e-Marketplace.

Phase 2:

- Responsible for catalogue team coordination and management (Team Lead of 3 Client Resources)
- Administration and Training in the catalogues processing and SAP Catalog Content Management (SAP - CCM).

SAP BW / SEM Implementation for a big Chemical Company in Portugal - ADP Adubos de Portugal

November 2004 – February 2005

Role description:

- Responsible for extractors creation to support the solution of reporting (SAP BW/SEM) for financial pointers in the "Value tree" defined for the solution.
- Responsible in definition and construction support reports for the "Value tree" in the tool SAP BW/SEM.
- Responsible in construction of knowledge management components, configuration of subjects and unitary tests accomplishment in SAP Enterprise Portal.

Lottery Game Development & Implementation (EuroMilhões - EuroMillions) - Jogos Santa Casa

April 2004 – October 2004

Integrated the development and test team for the European Game "Euromilhões" (only for Portugal region).

Education

Education
Sep 1999 - Apr 2004

Informática de Gestão (IT + Management

Universidade do Minho

5 years course that was spitted into two components: 50% IT content and 50% Economics and Management areas. This course allowed me to know both worlds which enriched and prepared me to my professional activities.

Sep 1997 - Jul 1999

HighSchool

Colégio Internato dos Carvalhos

Languages

  • Portuguese (Native)
  • Spanish (Native)
  • English

Certifications

Certifications
Apr 2014 - Apr 2014

SuccessFactors - Learning Management System Master (LMS)

Accenture

Accenture did internally the SF LMS training to a restricted number of employees, replicating  the training that SuccessFactors provides officially on the certification.

Mar 2014 - Mar 2014

SuccessFactors Workforce Analytics & Planning

HR analytics are a highly effective mechanism for aiding corporate agility. As with any strategic initiative, the ability to access, analyze, and report on success or failure is paramount. The right tools enable an organization to plan and execute on critical goals and avoid talent-related disruptions along the way

Workforce Analytics improves decision making by helping companies find answers to key questions about workforce challenges and provides guidance to help solve them. Answers that can help drive successful workforce initiatives.

With SuccessFactors Workforce Planning organizations can conduct sophisticated workforce analytics and modeling to create strategies today to insure their readiness for the future.

Feb 2014 - Feb 2014

SuccessFactors - introduction to Mastery

SuccessFactors

In this Training, learner will come to know what exactly Success Factors mean and its requirements, day-to-day roles and the problems & solutions. Moreover gets a clear idea regarding the various infrastructure layouts and understands Scalability and Availability. This Mastery is mandatory to get other SuccessFactors certifications.

Courses / Training

  • Core Analyst School (Chicago,IL - USA)
  • Introduction to Project and Service Management
  • Scope Management
  • Risk and Issue Management
  • Engagement Status Reporting
  • Project Planning and Re-planning
  • Fundamental Process Analytics
  • Introduction to Human Resource Management
  • Managing Talent Through Organization Change
  • Change Enablement Methods and Estimating Model
  • Process Analytics Overview
  • Human Resources Management Essentials: Human Resources Planning and Analysis
  • Human Capital Performance Management
  • Leadership's Effect on Performance
  • Delegation Skills: Delegation Basics
  • Process Excellence Handbook
  • Talent & Organization Performance Fundamentals
  • Process Excellence Overview
  • Integrated Initiation and Planning (PMBOK® Guide Fifth Edition)
  • Project Management Process Groups (PMBOK® Guide Fifth Edition)
  • Organizations (PMBOK® Guide Fifth Edition)