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Summary

Strong technical background with over 7 years of experience in installation of Mitel IP Telephony system such as MiVoice Business, UCA, MCA, MBG. In addition to Magor´s Video Conference system and CISCO´s Router & Switch.

Solid knownledge in Mitel configuration solution, excellent problem solving. troubleshooting, creative resolution skills in SIP, ISDN protocols. Responsible for designing, implementing and supporting of Mitel product line.

Over 10 years of experience of technical support of Voice over IP,  troubleshooting in traditional TDM protocols as sush ISDN, but also SIP and H323 protocols. Advanced understanding of internetworking, including new architectures, standards and solid knowledge in support and configuration of Router and Switch.

Ability to understand the needs and processes to design technological solutions and offer the adequate solution for the proposed scenario.

Developing technical application instructions, drawings of the network topology and technical materials related to IP Telephony and Network solutions. Customer and Sales team support in designing, configuring technical solution, moreover define the prerequesites and requirements for Mitel solution.

Survey of prerequisites for implementation of the system, following the manufacturer's best installation practices.

Conduct compelling demonstration for the Mitel architectural solution and technical requests at the customer facilities, workshops and business events.

Providing proof of concept in customer environment to demonstrate the integration of the Mitel solution along with the existing infrastructure.

Putting effort on bring out solution to resovle any outstanding issue between the organization and technical staff acting as an interface with the manufacturers.

Contributing to partner and local team training to broaden the technical expertise.

Solid IT background - IP Transport, Wireless, IP Telephony, Applications Switches

Good knowledge of OSPF routing protocols, BPG, IGRP.

Excellent teaching and technical expertise to conduct technical traning in product line: Mitel - MiVoice, UCC, MCA and CISCO Router and Switch.

Work History

Marc 2017Present Moment

Technical Implementation Consultant

Cloud UC Comunicações

Having become the first one Mitel Cloud service provider in Brazil, its focus on small and mid market in providing UC solution on 100% VMWare environment.

Key responsibilities: designing UC solutions, make new deployments on VMWare and managing VMWare resources. Configure, maintenance and troubleshooting of MiVoice Business Express, MiCollab, MiVoice Business and MiContact Center. Performing tradicional TDM or SIP trunk connectivity with TELCO.

Oct 2016Present Moment

Technical Implementation Consultant

Axyon Distribuidora LTDA

Company of the Telecommunications sector and one of the Mitel distributor in Brazil for solutions of IP Telephony, UCC, MCA, MBG, Contact Center.

Key responsibilities: translating the client's business needs to meet the requirements within a specific solution such as IP Telephony Solution, Contact Center, Unified Communications, MCA, MBG.

Skill of deployment Mitel solution such as MiVoice Business, MiCloud, UCC, MiCollab also provide technical understanding for solving any network issue related to implementation.

Conducting technical training and support to partners.

Mar 2016Present Moment

Technical Implementation Consultant

Use Telecom - Datacenter

Providing new deployments, support and troubleshooting in Mitel UC solution.

Key responsibilities: design and deploy UC solution in different environments being virtual, appliance or software base for standard physical server installations. 

Mai 2010Nov 2015

Senior Solution Architect

Agora Soluções em Telecomunicações LTDA

Company of the Telecommunications sector, distributor of Motorola radio, Cambium Networks microwave radio, as a leading Mitel distributor of IP Telephony System in Brazil, Magor Video Conferencing as well.

Key responsibilities: translating the client's business needs to meet the requirements within a specific solution such as IP Telephony Solution, Contact Center, Unified Communications, Video Conference, Microwave radio, Wireless LAN, Router and Switch and GPON.

This includes working directly with customers to identify functional requirements and also make technical presentations, topology design, proof of concept and document the technical specifications for implementing the solution.

Technical training to partners and customers in IP telephony solutions, Contact Center, Unified Communications, Video Conference, Router and Switch.

Mar 2009Abr 2010

Telecom Support Analyst

 Aerotech Telecomunicações LTDA

Focuses on integrated communications as a solutions provider of voice services to business and households, providing fixed telephony service in the cities of São Paulo and Campinas.

Key responsibilities: managing the portability system of PSTN operators. Support and problem solving for the end customer to identify and correct problems in digital E1 trunks - CAS, CCS or even SIP Trunk and H.323.

Maintaining and configuration of CISCO voice Gateways AS5400 Series, 5350, 5300 designated as Gatekeeper to work along with softswitch for managing different Carries calls. Besides, the maintenance on the route plan for Carriers and end customer.

Assistance for the major operators such as Telefonica, Embratel and GVT to establish new digital circuits ISDN, R2 or SIP Trunk.

Project design to corporate network, technical presentation and technical feasibility analysis.

Operator's network link monitoring to analysis of the quality of voice related to calls, delays and bandwidth consumption of servers and gateways.

Statistical tools for network analysis.

Education

Jan 2005Dez 2008

Graduated in System Analyst

Universidade Bandeirantes São Paulo

Wide view of organizations and their business models and how technology can amplify its strategy, with content ranging from hardware to artificial intelligence to business management. It covers knowledge of Mobile Application Development, Software Engineering and IT Governance, Database, Networking, Business Intelligence, Object Oriented Systems Analysis, IT Management and Project Management.

Jan 2014Mar 2016

Postgraduate in Network Engineering and Telecommunication Systems

INATEL - Instituto Nacional de Telecomunicações

Enables the operation, analysis and elaboration of projects of: Digital Systems, Satellite Communication, Mobile Communications Systems, Optical Communications Systems, Local and Metropolitan Computer Networks, Packet Switching Network and a broad thematic universe. Technologies such as WCDMA, LTE, WIMAX, DIGITAL TV, IPTV and VOIP.

Projects Accomplished

2014 FIFA World Cup Nov/2013 - Aug/2014:    Responsable for designing and installation of IP Telephony System such as MiVoice Business, UCC, MCA, MBG, MiVoice Call Recording, MiContact Center and Video Conferencing envolving 13 sites, USD $2M total budget. I played the role of techinical supervisor during the whole project deployment phase. In addition to that, I also developed training technical agenda for both Mitel IP Telephony and Magor Video Conferencing.

One of the greater benefits is related to the integration of the state and federal forces of the brazilian government with others municipal government systems, which stand for an extremely faster access of informatio by authorities. The integration makes it possible the voice communication and video conference in a transparent and secure way between the offices. As a result, all voice communications is made over SIP Trunk connections. I also carried out various integration with different vendors such as CISCO, Alcatel, Avaya, Leocotron.

Video Conferecing system integration along with Mauell videowall enable end users participate in video sessions even outside the offices. Beyond that, it makes the meetings more intuitive allowing the participants sharing documents on video sessions.

Sao Paulo Civil Police Nov/2014 - Nov/2015:    Responsable for designing and deploying of IP Telephony System, Contact Center and disabilities user terminals for 5 police stations of Sao Paulo region, USD $300K total budget.

After completing the installation the benefits offer an easy and streamlined access for the disabilities users to the public service of police stations. Another benefit provides personalized attendant by a trained team.

I carried out many SIP Trunk intergration with different PABX vendors such as Avaya, Siemens, Alcatel and Aastra legacy. As a result of that integrations, it makes possible to establish voice over IP calls with 230 others police stations. Which wasn´t possible before.

Certification & Training

  • Cisco
    • CCNA Router&Switch
  • Mitel
    • MCA - Collaboration Advanced
    • Contact Center
    • MCD Basic e Advanced
    • Mitel Communication Director Engineer
    • Mitel System Design
    • Mitel System Enginner
    • NuPoint Unified Messaging
  • AudioCodes
    • Audiocodes Certified Associate