Strong technical background with over 6 years of experience in installation of Mitel IP Telephony system such as MiVoice Business, UCA, MCA, MBG. In addition to Magor´s Video Conference system and CISCO´s Router & Switch.
Solid knownledge in Mitel configuration solution, excellent problem solving. troubleshooting, creative resolution skills in SIP, ISDN protocols. Responsible for designing, implementing and supporting of Mitel product line.
Over 10 years of experience of technical support of Voice over IP, troubleshooting in traditional TDM protocols as sush ISDN, but also SIP and H323 protocols. Advanced understanding of internetworking, including new architectures, standards and solid knowledge in support and configuration of Router and Switch.
Ability to understand the needs and processes to design technological solutions and offer the adequate solution for the proposed scenario.
Developing technical application instructions, drawings of the network topology and technical materials related to IP Telephony and Network solutions. Customer and Sales team support in designing, configuring technical solution, moreover define the prerequesites and requirements for Mitel solution.
Survey of prerequisites for implementation of the system, following the manufacturer's best installation practices.
Conduct compelling demonstration for the Mitel architectural solution and technical requests at the customer facilities, workshops and business events.
Providing proof of concept in customer environment to demonstrate the integration of the Mitel solution along with the existing infrastructure.
Putting effort on bring out solution to resovle any outstanding issue between the organization and technical staff acting as an interface with the manufacturers.
Contributing to partner and local team training to broaden the technical expertise.
Solid IT background - IP Transport, Wireless, IP Telephony, Applications Switches
Good knowledge of OSPF routing protocols, BPG, IGRP.
Excellent teaching and technical expertise to conduct technical traning in product line: Mitel - MiVoice, UCC, MCA and CISCO Router and Switch.